TfL charge issue

[Elpenor]

So I got off a SWR train at Waterloo, having boarded the train in East Devon. Rather than going to the gateline and to the main station concourse, I went down some stairs signposted towards the tube and seeing a ticket barrier used my contactless card thinking “this must be to enter the tube network” rather than use my train ticket to “exit the train network”.

I went from Waterloo to Wood Green and have been charged £12.50 on my card instead of £2.90. I presume this is the maximum daily cap?

How can I get TfL to give me a refund?

 

[A380]

“‘Did it have a CROSS on it?’


Sorry, I’m not sure you will

 

[littlebabyjesus]

Are you in London? If so, the simplest way is to go to a station and do it there.

 

[Elpenor]

Did what have a cross on it?

 

[littlebabyjesus]

“‘Did it have a CROSS on it?’


Sorry, I’m not sure you will

I've had refunds before for exactly this situation. You go to the station and explain what happened.

 

[A380]

Try this

Refunds and replacements

How to claim a refund, or replace your Oyster card or season ticket.

tfl.gov.uk

 

[Elpenor]

Are you in London? If so, the simplest way is to go to a station and do it there.

Not until Monday June 6th. Is that too late? Would that be an underground or a BR station?

 

[Elpenor]

My train ticket from Devon only cost £10.90! The 6 miles of tube travel has cost me more

 

[littlebabyjesus]

Not until Monday June 6th. Is that too late? Would that be an underground or a BR station?

Underground station. Only a tfl station can give you a tfl refund. I'm sure there are other ways of doing it if you're not in London, though.

 

[A380]

“‘Did it have a CROSS on it?’


Sorry, I’m not sure you will

It’s a reference to one of the greatest Urban flounces of all time based on TFL ticketing issues.

But again try this link.

Refunds and replacements

How to claim a refund, or replace your Oyster card or season ticket.

tfl.gov.uk

 

[Elpenor]

Thanks, I’ll have a look at that link but not having a TfL account I’ll have to set one up as well.

Intrigued to know about the ticketing flounce now

 

[littlebabyjesus]

“‘Did it have a CROSS on it?’


Sorry, I’m not sure you will

Ah, missed the reference here. Thought you were being serious.

 

[magneze]

I've done it online. It's easy to do accidentally at some stations. The interchange to Waterloo & City always gets me.

 

[A380]

Thanks, I’ll have a look at that link but not having a TfL account I’ll have to set one up as well.

Intrigued to know about the ticketing flounce now

My search skills can’t find it. It was the late great Bungle

 

[littlebabyjesus]

scary thing is that I may very well have done this without ever noticing. I don't usually check. Bet it's a nice little earner for tfl.

 

[Elpenor]

I feel a lot better now that it seems that plenty of people do it. Next time I will exit onto the concourse via the gate line even though it takes an extra few minutes

I’m a bit green with contactless as when I went to London from Reading I used to use paper tickets as that got me the network railcard discount.

 

[magneze]

When the website asks "why", I always put "I thought I did".

 

[Elpenor]

I’ve just noticed that the tube station staff are striking on the day I’m next in London (June 6th) so doing it online seems the easiest way to resolve

 

[Ax^]

It’s a reference to one of the greatest Urban flounces of all time based on TFL ticketing issues.

come on give me a link to the Flouce

 

[mack]

I’ve just noticed that the tube station staff are striking on the day I’m next in London (June 6th) so doing it online seems the easiest way to resolve

Contactless charges have to go through TFL customer services, oyster card charges can usually be dealt with by staff but even then they may tell you to go through CS as the journey query is a few days old.

 

[story]

scary thing is that I may very well have done this without ever noticing. I don't usually check. Bet it's a nice little earner for tfl.

Maybe this is why they’re so willing to give refunds when you apply for them. I’ve always found it to be a really swift easy process. Never had to justify or provide evidence further than what they have on their own computer records. Last time I didn’t even need to log into my account, just applied for the refund. And they apologised that it might take more than 24 hours.

Although it’s possible that in a normal world where things work properly and people aren’t automatically assumed to be criminals as default, it would all be like this.

Trying to get refunds for train, gig tickets, sort out erroneous parking tickets etc. is so fucking traumatic we’ve all got ptsd and get triggered by the very idea of trying to get a refund from TfL.

 

[story]

I’ve just noticed that the tube station staff are striking on the day I’m next in London (June 6th) so doing it online seems the easiest way to resolve

Ive always done it online, except for the times I’ve done it by phoning them up directly and being astonished by how quickly they answer the phone and sort it out.

 

[Puddy_Tat]

My search skills can’t find it. It was the late great Bungle

come on give me a link to the Flouce

The flounce wasn't actually related to that

there was this thread (think the opening post got edited) and this thread

 

[salem]

Yeah do it online, I used to do shit like that at least half a dozen times a year when I commuted and they always refund promptly.

 

[Sue]

Ive always done it online, except for the times I’ve done it by phoning them up directly and being astonished by how quickly they answer the phone and sort it out.

I've done it in person at Waterloo a couple of times. Bloody W&C line interchange.

 

[teuchter]

I do this quite often because i just go onto autopilot when i see a gateline and usually realise what I've done about 10 microseconds after my card hits the reader.

Quite often I can't be bothered going through the whole process of getting a refund, and instead log on to my TfL account, find the 'incomplete journey' and tell it that I forgot to touch in, and that i started at whatever the closest station to the touch out point was. This usually reduces the fare from £10-15 to more like £2 and I just write off that £2 rather than spending however long it would take to get it fully refunded.

In any case I would usually be able to make the £2 back via some fare dodging opportunity at a later date, if I were ever to engage in such a thing which of course I wouldn't.

If you do it on the way into a station (to start a journey you've bought a ticket for) then you can usually get it to automatically cancel the contactless entry by tapping out again, then re-entering using your rail ticket. However, you should wait for two minutes before tapping out. If you do it quicker than this, the system won't auto cancel, I think to stop people doing some kind of fare evasion move.

 

[teuchter]

The flounce wasn't actually related to that

there was this thread (think the opening post got edited) and this thread

He must have got unbanned again on railuk because I noted him active on there just recently, in fact as part of those forums' rather vocal anti-lockdown contingent.

He was normally correct on rail ticketing matters here on urban75 though

 

[neonwilderness]

He must have got unbanned again on railuk because I noted him active on there just recently, in fact as part of those forums' rather vocal anti-lockdown contingent.

We should have let him back here for a bit of light relief during the lockdowns

 

[Elpenor]

This is the X post I think

Been an exhilarating read
I think that might be the final straw for me at the RailUK forums

 

[Puddy_Tat]

This is the X post I think

i knew it had come up somewhere

nearly the railway equivalent of boat happy