I blame you for this.
Today's the ombudsman's deadline for OVO to have acted on the ombudsman's decision, which was very clear in the body text that my bills from both the SSE & OVO systems needed to be re-billed, so the correct meter reading is transferred over from the SSE to OVO system.
It says the SSE bills need to be re-issued and THEN the OVO ones, it mentioned meter readings, but not balance.
Now I assumed, and I expect most people would, that today I should have all the re-issued bills, and see the correct meter reading AND balance transferred over, but no the SSE bills haven't been re-issued, and whilst the ones on the OVO system have been re-issued with the correct start reading, they don't have the correct start balance of £600+ and still shows -£105 when I was transferred, which is frankly pointless.
I was expecting to see the account in credit by about £700 and not just £75.
I spoke to OVO, and they have basically ignored the body text of the decisions, and instead just quoted this bit at the end -
- and claim they only had to raise the dispute with SSE*, remember they are part of OVO not some totally separate company, and they didn't have to make sure that was resolved before today, so they would have the correct balance before the re-issue of the OVO bills, they accept those will need to get re-billed yet again once they have the correct balance, and don't get why I am miffed.
* Despite them admitting to the ombudsman back in mid-June that they needed to re-issue the SSE bills, they didn't bother to raise the matter with the SSE team until 1st August, and it has to be done within 12 weeks, so up to another 9 weeks.
Needless to say I am waiting on the ombudsman to return my call.