Just got an e-mail from OVO headed -
Let’s bring your account back on track - and I was actually fairly excited that they had finally resolved my complaint about the ridiculous over estimating of my electricity usage, after all they've had at least half a dozen meter readings since January, including two photos of the meter readings.
But, no...
WTF?
Now, they know there's a dispute and when they last increased the DD to £179, it took 20 minutes arguing on the phone before they agreed to reduce it back to £125, which is still more than it should be. PLUS they said they would put a stop on my account, so I wouldn't receive further e-mails like this, and they wouldn't change my DD again without my agreement until my complaint is resolved, yet the e-mail continues...
WTF?
Anyway, they agreed to resolve this by next Monday, otherwise the complaint goes into the energy ombudsman, so if they send me notice of this increase being applied after that, I'll just cancel the DD until it is resolved.
I've dealt with various complaints with big companies over the years, but never have I experienced anything like this bunch of total fuckwits.