There's a debit of c. £300 on the account, so I think higher DD is to pay that off too, plus I would imagine the higher DD involves rebasing the annual estimate. Doing the maths, 12 x £330 is about the annual estimate + the debit. Still something of a shock...
Not sure how I would check if they had got it right? Do usage calculations from meters myself rather than running it through the algorithms they have on their website?
My annual estimate for dual fuel is £3,300 - i.e. more than the annual 'average' of £2,500, but I would expect it to be as we are a 1930s semi with 2 adults and 2 small kids (we do a lot of washing and tumble drying and have dehumidifiers on).
It sounds to me like the £90 was wildly wrong and that's why the increase is so big. I was paying around that (3 bed semi, two adults) before all the price rises happened. And it doubled, before reducing to £140 thanks to efficiency measures.
Looks like Eon have finally caught up with me after underbilling me since I moved in. They called earlier but unfortunately the call terminated midway through our chat
I owe approx £350 and was about to tell them that as they messed me around for 10 months they can take it back over 10 months but they offered 18 months and to raise a complaint for me. Presume sticking to a script as they were readily offering this and quite apologetic
Wonder what my chances are with the ombudsman? cupid_stunt do I need to exhaust their complaint process first before raising with the ombudsman
Cheers, I will see what happens. They hung up on me and then I missed the call back so will wait to see.
They want to set up a new direct debit for me, I have said am not willing to pay more than what my smart meter tells me I’ve used since April 1st (£6) extrapolated to a full month so £47 / month plus the repayment plan amount.
Apparently they take neither monthly nor quarterly direct debits:Well I have given them a piece of my mind. For someone who has been customer facing my entire career I can say from my interactions that Eon clearly see their customers as the scum on their shoe.
A recap:
Outcome of my 40 minute call with them today
- Billed incorrectly since moved in 9 months ago
- Have submitted regular meter readings and have a smart meter
- Have always paid what the App said I owed
- Noticed the App said I owed £347 last week
- Eon called me last week, we were discussing the repayment plan when I got cut off and they didn’t call back
- The next day Eon pass to the debt collector agency, despite me having engaged with repayment.
Perhaps I could have got more from them but I only have so much time and mental bandwidth to devote to these wankers and it allows me to move on.
- Eon gave me £30 credit against my bill. I thought the agent said £50 but struggled to understand due to her (SA) accent. I argued for 20% (£75)
- The direct debit they offered me going forward was £200 / month. I refused this and insisted on a variable DD as my smart meter says I’ve used just £21 so far this month. Even allowing for VAT I don’t see how they can bill me this month. What’s the point of a smart meter if I have to pay based on my estimated usage compared to my actual?
- I decided to pay the remaining balance as this was the only way I could switch to a variable direct debit.
- While I argued that I only have an outstanding balance due to Eon being incompetent and not billing me right they weren’t budging on this
- Internal complaint to be raised and a callback from a manager to be received later.
What I could really do with is finding one of those protesting French farmers and get them to hose a tanker of sewage into Eons corporate headquarters.
Has the vouchers/credit scheme now ended? I was under the belief that it had been extended but I may have misunderstood?
Login to the websiteAny British Gas users know how to check whether you're in debit/credit using the website? Seriously side eyeing my bill
When I log on I see this. Click on View your bills and payments.Any British Gas users know how to check whether you're in debit/credit using the website? Seriously side eyeing my bill
I don't understand my bills. I was paying £69/month. They put it up to £79/ month. But I'm getting £67/ month paid into my bank account. So I'm only paying £12 a month. I'm quids in so far! I have reduced my central heating use but still.... I won't be able to cut down so much on what I use now that my central heating would be off anyway and I'm only £1 in credit and the gov scheme is ending (?) so I guess they'll put my DD up soon... Maybe.
As I found out to my cost. I had incorrectly assumed the last one would be in April when divvying up the account surplus when one of my flatmates moved out.The last £67 payment was in March.
Off-topic for this thread, but I learned during my France trip that anyone wanting a residence permit (titre de sejour) has to demonstrate a non-trivial level of proficiency in French. I guess you're already on top of that, but just in case you weren't...When I move - please let it be by the end of next year - it will be to a house that's actually fit for human habitation - but I'm still not going to heat the place - even if I find I have free firewood available.
I've spent less than £100 in total over the 4 1/2 months on ELECTRIC heating and I know I could do a lot better by using electrically heated clothing - the challenge is to get the heat inside the clothing when you're layered-up.
I will doubtless have to make allowances should I have winter guests ...