Burn:Cycle
Active Member
Also.. in BREAKING NEWS... my call yesterday afternoon (around midday) to the "paper copy survey hotline" - where I left a voicemail asking to receive a paper copy of the most recent online survey as advertised in yesterday's flyer drop - has ALREADY generated the required result... landed on the doorstep today, before 12.
So it appears that;
- they do listen to their voicemail system
- they do act on messages received (sometimes!)
- They can turn requests around inside 24 hours. Even on a Friday.
- Organisation at Lambeth council isn't quite the bottomless pit we all reckon it is.
.... or perhaps I was lucky and stumbled upon the one person who is super efficient and capable of delivering excellent customer service....
So it appears that;
- they do listen to their voicemail system
- they do act on messages received (sometimes!)
- They can turn requests around inside 24 hours. Even on a Friday.
- Organisation at Lambeth council isn't quite the bottomless pit we all reckon it is.
.... or perhaps I was lucky and stumbled upon the one person who is super efficient and capable of delivering excellent customer service....