So face-to-face appointments haven't gone completely at all. As a (very) rough guide the area I work in now (primary care that's mostly out of hours and in hours clinic work) has gone from maybe 90% face-to-face, 5% phone consultation, 5% re-direct to A&E to 90% phone consultation, 5% face-to-face, 5% re-direct to A&E. People that really need to be seen still get seen. TBH quite a lot of people like it, both patients and HCPs. Be interesting to see research into outcomes longer term. If I was a betting person I'd put money on them not being significantly different either way. And I think lots of remote working is here to stay as well.