I get one or two takeaways a week and will always go direct, especially if they are close- ill get off my arse and walk there rather than sit and tap my phone.
These apps frankly benefit no one apart from the offshore tech companies that own them. From a customer point of view- the price of menu items is higher than if you went direct, they then charge a service fee and delivery fee on top of that, it can be upto 30% more expensive for the same delivery order. They then give it to some random on a bike who doesnt give a shit about the restaurant or its reputation, so long waits and spilt food are common. Then, if things do go wrong, the restaurant and the app just point the finger of blame at each other.
From a restaurant point of view, i suppose i can see a benefit where if they dont want to invest in in-house staff, the apps do the service for them, but the commission they are charged is way over the top. Plus the damage to their reputation when a stroppy youth on a bicycle delivers a ruined curry or cold pizza cant be great for business.
Still, the apps invest heavily in marketing, Just Eat paying Snoop Dog in their latest adverts must have cost a few million, and the younger generation just love a smart phone and an app. They dont care about paying more if it is every so slightly easier and smoother on a mobile phone. These food apps are definitely here to stay.