One of the most poignant (calls) came from 27-year-old Elizabeth Wainio - calling her stepmother, Esther Heymann.
"Elizabeth said this really nice person had handed her the phone and told her to call her family," says Longman. "Apparently it was Lauren Grandcolas, who had been sitting next to Elizabeth in row 11 when the plane left Newark.
And Elizabeth seemed to be speaking calmly, but her breathing was very shallow, as if she were hyperventilating. And Esther said, 'Elizabeth, I've got my arms around you, and I'm holding you. And I love you,' trying to calm her. Elizabeth said, 'I can feel your arms around me. And I love you, too.' And they talked approximately ten minutes. There were long silences. Esther began to get the feeling that Elizabeth was resigned to what was going to happen to her. And that she actually seemed to be leaving her body, going to a better place. She had two grandmothers who were deceased, and at one point she told her mother, 'They're waiting for me.'"
But suddenly, something yanks Elizabeth back to the moment. She snaps to attention.
"And then finally," says Longman, "shortly after 10:00, Elizabeth said, 'Mom, they're rushing the cockpit. I've got to go. Bye.'"
http://msnbc.msn.com/id/3080117/