It's got the zeitgeist, everybody is outraged about the train service so people are looking for ways to get some money back. But the delay repay is designed to shaft people travelling. If you can't get on the train, you won't get compensated. The trains through Tulse Hill run roughly every 15 minutes so in order to be delayed by 30 minutes, your train needs to be cancelled, as does the one after that, and then you get on the next one and it can't make any time up along the route. And after all that happens, you get back somewhere between 50p and £1.Actually, the more I read about that the more it looks like it fits into the 'saw you coming' school of service provision
I have signed up for their free trial and the times of the trains are all wrong. There are 5.18, 5.34, 5.48 trains from Elephant to Tulse Hill and the website is telling me about the 5.17, 5.33 and 5.41 being delayed. I emailed them and they say it is a known issue where they give the arrival time instead of the departure time. But the 5.34 gets in at 5.48 and there is no sign of that either. Maybe it is the delayed time it arrives. Either way, I can't work out what it is about.
If the train is cancelled and you go another way are you actually late by the railway?