Travel plans, abandoned holidays and refund advice
- Thread starter paul mckenna
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High Voltage
In the top 97% of Urban's most interesting posters
Has anyone actually had a refund on a cancelled flight yet?
Only me and Mrs Voltz were due to go to Crete the last two weeks of May - EasyJet have cancelled both legs of the flight - I've requested a refund and the standard e-mail response is 28 days BUT if you haven't heard anything from them in that time then to leave it for 90(?) days
We had the accommodation, booked through Booking, refunded within a few days of cancelling despite the T&Cs stating a max of 50% refund we got 100%
Only me and Mrs Voltz were due to go to Crete the last two weeks of May - EasyJet have cancelled both legs of the flight - I've requested a refund and the standard e-mail response is 28 days BUT if you haven't heard anything from them in that time then to leave it for 90(?) days
We had the accommodation, booked through Booking, refunded within a few days of cancelling despite the T&Cs stating a max of 50% refund we got 100%
planetgeli
There's no future in England's dreaming
No. Promised from March 25th. I contacted them again 2-3 weeks ago (RyanAir) and got nowhere. I did 'chat' with someone, online, but just got told to wait. A few days ago I got this email.
Dear Customer,
I refer to your recent request for a refund on your booking confirmation.
Due to the high volume of flight cancellations due to COVID 19, we are experiencing an unprecedented high volume of requests. We are currently working through the backlog and assessing all requests. Please bear with us and please do not resubmit your request.
Thank you for your patience and understanding.
Yours sincerely,
Ryanair Group Customer Care (Ryanair DAC, Lauda & Malta Air)
High Voltage
In the top 97% of Urban's most interesting posters
Hmmmm!!
We shall just have to wait and see then
We shall just have to wait and see then
High Voltage
In the top 97% of Urban's most interesting posters
I mean, it's not all doom and gloom mind - we are covered through travel insurance but have got to extensively exhaust the EasyJet options first
Bahnhof Strasse
Met up with Hannah Courtoy a week next Tuesday
Was it separate bookings for each flight? If so that’s normal, if just one booking then the whole lot should have been refunded and you need to call again.
cybershot
Well-Known Member
Winot
I wholeheartedley agree with your viewpoint
Yes, I had 4 return flights to Istanbul at Easter refunded by Turkish Air within a few days of cancelling. I booked directly with the airline though.
DJWrongspeed
radio eros
Easyjet are offering a voucher, should I take it? I can only do this until 2 weeks before the flight in early July. The situation regarding quarantine could easily change and restrictions lifted by then so it's tricky.
Bahnhof Strasse
Met up with Hannah Courtoy a week next Tuesday
Has the flight been cancelled? If so you can refund via their website, it tried to push you towards a voucher, there’s about five screens to go through and each one says “Voucher, YES” and in tiny, tiny letters, “refund”
DJWrongspeed
radio eros
no , it hasn't been cancelled yet. I think i'll wait till the deadline of 23rd June to see what the situation is.
Bahnhof Strasse
Met up with Hannah Courtoy a week next Tuesday
Where’s the flight to?
haushoch
Well-Known Member
Just got a refund from British Airways. I was booked to fly with them at the end of June, I had several emails offering vouchers, to be used within a year of the date of the original travel, which I was distinctly unimpressed by. I replied to those emails, saying that I don't want a voucher, but never got a reply or acknowledgement.
Tried their stupid phone-number given for refunds several times, but each time you get to the end of your options and it basically says they're not taking calls at the moment. In the end I wrote them a letter, which might have done the trick, though perhaps one of my emails got through after all, anyway, in case it was the letter, here's what I wrote and the address I sent it to:
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Booking reference - BA123456
1 June 2020
Dear Customer Relations Team,
myself, haushoch and my travelling partner haushoch plus one were due to fly with British Airways on the following flights and dates:
27 June 2020 - BAXYZ here - there
3 July 2020 - BAZXCV - there - here
On 14 May 2020 I was informed by email that the above flights have been cancelled.
I therefore request a full refund pursuant to articles 5(1)(a) and 8(1)(a) of EC Regulation No. 261/2004.
For the avoidance of doubt, I do not accept a travel voucher.
Thank you.
Best wishes,
haushoch
(my address, my email address, my mobile number)
Tried their stupid phone-number given for refunds several times, but each time you get to the end of your options and it basically says they're not taking calls at the moment. In the end I wrote them a letter, which might have done the trick, though perhaps one of my emails got through after all, anyway, in case it was the letter, here's what I wrote and the address I sent it to:
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Booking reference - BA123456
1 June 2020
Dear Customer Relations Team,
myself, haushoch and my travelling partner haushoch plus one were due to fly with British Airways on the following flights and dates:
27 June 2020 - BAXYZ here - there
3 July 2020 - BAZXCV - there - here
On 14 May 2020 I was informed by email that the above flights have been cancelled.
I therefore request a full refund pursuant to articles 5(1)(a) and 8(1)(a) of EC Regulation No. 261/2004.
For the avoidance of doubt, I do not accept a travel voucher.
Thank you.
Best wishes,
haushoch
(my address, my email address, my mobile number)
baldrick
hmmmmm
I took vouchers from KLM cos we use them at least once every year and they offered a top up to the value. Just have to hope they don't go bust. I figured it was worth a punt, I'm not in desperate need of the money and if everyone takes a refund that just makes it more likely. I don't know if that's foolish of me but we'll see I guess.
The other two airlines our trip was with were Flybe that went bust and Alitalia, which I have never flown with so I took the refund option as a voucher won't get used.
The other two airlines our trip was with were Flybe that went bust and Alitalia, which I have never flown with so I took the refund option as a voucher won't get used.
DJWrongspeed
radio eros
Germany, it's getting worse because I had 3 nights booked in a hotel before the actual holiday on non-refundable and their just offering vouchers, only after pushing. Still , not the end of the world, the Easyjet flight is the more expensive part of the whole thing.
Bahnhof Strasse
Met up with Hannah Courtoy a week next Tuesday
Would you like to PM me the details of the flights and I can look in to it for you?
Well, I got my refund and it only took a couple of months. Actually pretty pleased to get it because I have no idea what the travel industry is going to look like in a few months let alone next year.
I was speaking with a couple of people on the weekend who have been pretty shafted by Singapore Air. It was for a couple of friends who were flying to Bali via Singapore but it was when lockdown was happening here. Unfortunately for them the flight to Singapore actually left Heathrow so the airline are saying the fulfilled their end of the bargain. They are prepared to offer them vouchers but only for a joint booking for them travelling together.
oryx
Sitting on the bok of the day
Anyone else trying to get a refund from lastminute.com?
They're taking the piss AFAICS. Asking us (by email) to tick a box saying either vouchers/re-book/refund...but the refund option has a disclaimer saying they (lastminute) need to be refunded by the hotel and airline first.
Suspect this is legally unenforceable but we are still holding off on signing due so said dodgy disclaimer and have opened up a dispute with PayPal.
We ain't ever booking anything, ever, again with lastminute.
They're taking the piss AFAICS. Asking us (by email) to tick a box saying either vouchers/re-book/refund...but the refund option has a disclaimer saying they (lastminute) need to be refunded by the hotel and airline first.
Suspect this is legally unenforceable but we are still holding off on signing due so said dodgy disclaimer and have opened up a dispute with PayPal.
We ain't ever booking anything, ever, again with lastminute.
Bahnhof Strasse
Met up with Hannah Courtoy a week next Tuesday
Singapore Air has been terrible during this, one of the very first to switch off automatic refunds, so taking forever to refund some punters of mine, who were also headed for Bali, but their Heathrow-Singapore was cancelled. If your friends had any of the four flights cancelled they are also entitled to a full refund, btw.
Bahnhof Strasse
Met up with Hannah Courtoy a week next Tuesday
Lastminute are shit, but in this case, as the agent between you and the airlines/hotel they can (and have to) wait for the refund to come through before refunding you. Just in practical terms, if they took £1000 off you and handed £900 to the airline/hotel, how could they refund you the full £1000 unless they get the funds back?
oryx
Sitting on the bok of the day
My understanding was that it is a statutory right to get a refund from a cancelled package holiday in 14 days, no if and no buts.
Now, with the current unprecedented situation, and with so many people asking for refunds in a short space of time, I would be very surprised if any company had the capacity to make refunds within this very short timescale.
If lastminute had said 'we'll refund you in full but it may take longer than the statutory 14 days', we'd have been fine with that - to be otherwise is to have unrealistic expectations.
My understanding is that the obligation to refund a package holiday is a statutory one, and not dependent on the travel company receiving their refund from carriers/accommodation providers first.
Bahnhof Strasse
Met up with Hannah Courtoy a week next Tuesday
My understanding was that it is a statutory right to get a refund from a cancelled package holiday in 14 days, no if and no buts.
Now, with the current unprecedented situation, and with so many people asking for refunds in a short space of time, I would be very surprised if any company had the capacity to make refunds within this very short timescale.
If lastminute had said 'we'll refund you in full but it may take longer than the statutory 14 days', we'd have been fine with that - to be otherwise is to have unrealistic expectations.
My understanding is that the obligation to refund a package holiday is a statutory one, and not dependent on the travel company receiving their refund from carriers/accommodation providers first.
The airline has a duty to refund within 14 days, as does the hotel. The agent doesn't. However hotels and more-so airlines have been very slow to refund, mainly as airlines just don't have the staff to deal with so many refunds and also as they wish to hang on to the cash. But seeing as the courts are closed they know there's not much you can do about this...
Check your contract from Lastminute, if they state it is a Flight Plus booking then it's not covered by the Package Travel Regulations...
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Bahnhof Strasse
Met up with Hannah Courtoy a week next Tuesday
ftr, a lot of companies like Lastminute, OnTheBeach, Expedia and so on only do Flight Plus bookings.
oryx
Sitting on the bok of the day
Thanks very much for all the advice, Bahnhof Strasse
I looked at MoneySavingExpert's advice & our contract and thought I'd checked that it came under the package holiday regulations, but will check again.
I looked at MoneySavingExpert's advice & our contract and thought I'd checked that it came under the package holiday regulations, but will check again.
cybershot
Well-Known Member
Had the confirmation email for the refund of the return leg of the flight booking this morning, so figures crossed that now comes into my account in a few days time.
I've still heard nothing from EuroPlayas after confirming we wanted the 90% refund on the 27th of May. An acknowledgement at the very least would be nice. They said it could take 3 months to process, but I don't really want to leave it that long to find out its not even in their system. I'll give them until the end of the month and chase.
I've been looking at some flights for next year on the BA website. Needless to say there is some very good deals around but BA being BA have time limited there already weak cancellation offering to the end of the year.
Also there are some really good deals on premium economy and business but with the food offering the way it is and likely no booze I'm wondering if its worth the money just for a better seat alone.
This being said its all hypothetical because I don't think I'll be booking a flight for many months if not years.
Also there are some really good deals on premium economy and business but with the food offering the way it is and likely no booze I'm wondering if its worth the money just for a better seat alone.
This being said its all hypothetical because I don't think I'll be booking a flight for many months if not years.
Bahnhof Strasse
Met up with Hannah Courtoy a week next Tuesday
The food currently is none in euro economy, a box with sandwiches in euro business, with a screw top bottle of wine. Long haul economy a box with a cold meal in it, premium, business and first get upgraded cold meal boxes with booze.
However it is expected that this will change when pubs and restaurants open, depending on how that works they will be able to open lounges again which should lead to hot food and drinks served at your seat again. So probably worth it, for me the main reason for business is the flat bed, on a long flight overnight and over multiple time zones it's essential if I want to be able to operate the next two or three days. That and I like lording it over the plebs, obviously.
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Thora
Differently Ethical
We're supposed to go to Mallorca on the 22nd July. Our Ryanair flight was cancelled but we have changed to the 23rd (and they charged me 14p to change it 
). The hotel is currently closed and not planning to reopen before 15th July.
However the biggest problem is we can't self-isolate for two weeks when we get back. Does anyone know if that is grounds to get a refund?
). The hotel is currently closed and not planning to reopen before 15th July.However the biggest problem is we can't self-isolate for two weeks when we get back. Does anyone know if that is grounds to get a refund?
scifisam
feck! arse! girls! drink!
We're supposed to go to Mallorca on the 22nd July. Our Ryanair flight was cancelled but we have changed to the 23rd (and they charged me 14p to change it
However the biggest problem is we can't self-isolate for two weeks when we get back. Does anyone know if that is grounds to get a refund?
If not, they usually don't allow name changes except for a fee nearly as high as the original cost, but maybe they'd be more flexible now, if you could find someone who would take the holiday instead?
