OK this isn’t about fares but a grumble about train travel in the UK.
Travelled KGX to Edinburgh on Sunday (en route to Glasgow… West Coast timetable fucked but that’s another story…).
Southbound train was late coming in which meant the platform was called late. Huge numbers of passengers then scramble to get on train and find their seats.
Trouble is on the new trains the carriages are identified by the electronic display screen on the outside of the carriage - and for some reason these were turned off. So everyone gets on anywhere then tries to find their carriage once on, which causes mass congestion along the corridors.
Really stressful situation for those not used to rail travel and for the elderly, those with a lot of luggage and those with pushchairs. Could be made so much more pleasant with better communication and maybe with a bit more space between services.