The problem mostly lies in the creation of a process structure whose primary function is to minimise benefits spend. All other problems proceed from that issue. Application processes and questions were altered to deliberately give disservice to claimants with mental health issues. Similarly, the new questioning regime also does disservice to those with multiple and/or variable conditions.
The appeals process was also altered so that if a claimant wishes to question a decision, they have 28 days from the issuing of the decision - NOT from the receipt of the decision letter, as it used to be - to request reconsideration. All "Mandatory Reconsideration" means is that a different functionary looks at the same decision-maker's guidebook as the original functionary did, and generally reaches the same conclusion - unsurprising given that both use the same limited pool of information, both have the same employment imperatives and both lack the ability to exercise any discretion in their decision-making.
Only the tribunal system remains neutral, and that's part of the reason that almost two-thirds of tribunals are won by claimants - tribunals judge on extant case law. They don't make decisions based on what a DWP guidebook says.
Yes. A perfect example of a kind of mission-creep "chinese whispers".
But that happens. A well-run organisation (yes, I know, but I'm trying to make a polemic point from a presumption of normality, here
) would be reviewing outcomes, whatever they were, as part of its overall quality/performance monitoring processes. The fact that DWP appear perfectly happy to continue along doing exactly what they do for years, while every independent review of their decisions rejects vast numbers of them, suggest only one of two things: complete and total incompetence (which, given IDS's character, is not beyond the realms of possibility), or a very cynical deliberate decision to ignore the implications of the overturn rate despite the very clear message it sends about its processes.
And I do think that it's largely the latter. I think a calculated decision has been made that, if benefits claimants can be sufficiently demonised, it will be possible to perpetrate appalling injustices on them without too much danger of a public outcry. And so it has been shown to be - a compliant media will, at best, offer a "balanced view", inevitably incorporating a good slug of the DWP's anti-claimant rhetoric, if they don't just cheerlead the whole assault without any regard for whether it's actually saving money, or wrecking lives.
I feel a sense of nationalistic shame at belonging to a country that is willing to allow its elected representatives to behave in such a way towards a fairly significant number of its people.