Here we go again, someone at EDF has been sniffing the glue again.
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Here's the bill they have just sent me for my mum's place, the issues I have with it are -
1 - The refund of £835.30 was on the 18th May, for the balance of £785,30 PLUS a £50 goodwill payment for their cock-ups up until that point, but that £50 is not shown in these figures, it does show on their website, and on the statement they sent when the £50 was credited and the whole refund was made. Since than there's been 3 monthly DDs of £25, to cover standing charges, and therefore the 'so you bring forward' figure should be £75 not the £25 they are showing.
2 - They are fully aware the property is empty, no electric or gas is being used, which is why her smart meters are not reporting usage, it took six e-mails to get that into their thick heads, the last e-mail was on the 10th May (see below), and that triggered the goodwill payment, full refund, and the DD being reduced to £25pm. So, why have they gone back to estimating usage, when there is none.
There's been 127 days since the full refund, standing charges of 44.96p (E) + 27.72p (G) per day, plus VAT, so £92.23 - £75 (3 months DD for £25) = £21,23 owed, not £361.59.
I can see myself getting the round-around from the idiots again now, still I've got the sniff of another £50 goodwill payment coming my way.
Adding that to the £150 goodwill payment from OVO earlier this year, the pervious £50 from EDF, the £50 referral credit from Octopus for switching and another £30 goodwill payment from them because of the number of e-mails it took to get the £50 referral payment, I'll be up by £330 from the energy companies this year, equal to over 4 months of my DD payments!
As Bruce Forsyth used to say, 'good game, good game'.