Lambeth Council bringing Leisure Service/ Brixton Rec Management In-house
- Thread starter Gramsci
- Start date
lang rabbie
Je ne regrette les gazebos
The Active Lambeth app is now available on Google Play store for Android but apparently not yet on Apple App store for the cool kids.
Not much use without the promised new login details.
Not much use without the promised new login details.
dogmatique
merde alors
Is that a shiny new Active Lambeth card, or your auld Better one? I tried setting up a new AL account in the hope it would let me link Better to it - no dice. Can't even attempt to "buy" a membership, as it insists I haven't to chosen a "Home Centre" - despite Brixton being displayed on the screen. So for me, nothing works. I tried to relate this via the "Contact Us" form - which - I think you'll guess this one... DOESN'T WORK. If you submit a comment, it sits saying "Processing" and then your carefully considered and constructive comments disappear if you press it again. Fantastic job.
Tricky Skills
Well-Known Member
It's a shit show so far, despite the back patting launch at the Rec this morning. My membership is with the Rec. I can't login. I've tried a pw reset but nothing has come through. It's as though I don't exist. Yet I can still book activities at Vauxhall via Better.
Tricky Skills
Well-Known Member
Fuck it. I've mailed Donatus and copied in my ward Councillors. Piss poor that I can't book an activity using a membership I have paid for up front.
Tricky Skills
Well-Known Member
Nice fancy launch though
dogmatique
merde alors
I came very close - but first sent a passive / aggressive message via the contact form, not expecting to hear anything back till next week, and to be fair, overnight an actual Lambeth staff member responded and transferred my membership over so that the "request password reset" works when entering your Better membership number.
The (android) app mostly now works, and I was able to book swimming and classes for next week (this weekend's bookings are manual). Not sure why they didn't get the Apple Store approval in time - it probably won't surprise you to learn that it's the same app developer who did Better's app - and a bunch of other Leisure booking platforms - so they have plenty of experience. Anyhoo, I'm feeling less angry than yesterday. (Except of course, for the egregious 28% price increase)
Gramsci
Well-Known Member
Thanks for tip. I've tried my Better membership number and email in App login. Cannot get password reset.
So took your tip and submitted online form.
For people's info here is link to online form just now. Will see what happens.
Active Lambeth enquiry
forms.lambeth.gov.uk
What was the price increase on your membership? Was told at public meeting it would be by inflation. 28 percent is above that.
Gramsci
Well-Known Member
Has a chat with DASL after the opening.
Ongoing issue that has been raised by BRUG on numerous occasions is that the Rec is not compliant with access for disabled.
The new app disingenuously implies that the ramp provides access. I looked at section on app about this.
The ramp is not compliant with disability legislation. Council know this. It's to steep.
At public meeting we were told that the Council are aware of lack of disabled access to get into Rec. Timeline for dealing with this is next two years
It has been years and years of being told this will be dealt with. It's not happening.
Disabled access was the lift and walkway from the old Pope's road car park . Which the Council choose to demolish against local opposition.
They knew this would lead to lack of disabled acces to Rec. Yet have done nothing about it.
Ongoing issue that has been raised by BRUG on numerous occasions is that the Rec is not compliant with access for disabled.
The new app disingenuously implies that the ramp provides access. I looked at section on app about this.
The ramp is not compliant with disability legislation. Council know this. It's to steep.
At public meeting we were told that the Council are aware of lack of disabled access to get into Rec. Timeline for dealing with this is next two years
It has been years and years of being told this will be dealt with. It's not happening.
Disabled access was the lift and walkway from the old Pope's road car park . Which the Council choose to demolish against local opposition.
They knew this would lead to lack of disabled acces to Rec. Yet have done nothing about it.
dogmatique
merde alors
Here's a chunk of the price list from the Active Lambeth site (I couldn't screen grab all of it!) - currently paying £49.70 for all access - new price appears to be £63.71, which is a 28% increase. That hasn't been announced to current members yet - in theory they have to inform everyone of an increase 10 days before the next DD is due to go out.
The FAQ states: "At Active Lambeth, we seek to ensure you continue to receive excellent value for money. In line with council policy, all membership fees may be subject to an inflationary increase each year in April."
Without acknowledging what the launch price is in relation to the current Better fee.
The FAQ states: "At Active Lambeth, we seek to ensure you continue to receive excellent value for money. In line with council policy, all membership fees may be subject to an inflationary increase each year in April."
Without acknowledging what the launch price is in relation to the current Better fee.
wise words indeed
Gramsci
Well-Known Member
I went to Brixton Rec and the very helpful lady who works on reception reset my password for me. So I am now logged on the new app.
It has my old better membership. But as a pay and play customer it's charging me full price.
They said at reception that they have informed the app people this is happening and it should be working properly on Monday.
It has my old better membership. But as a pay and play customer it's charging me full price.
They said at reception that they have informed the app people this is happening and it should be working properly on Monday.
dogmatique
merde alors
Also unexpectedly on a Sunday... the iOS Active Lambeth App is now available in the Apple App store. Works and everything - even managed to book a swim for today, which they previously said wouldn't be possible.
Tricky Skills
Well-Known Member
I finally got my Active Lambeth membership transferred over from Better. AL emailed on Monday morning. The advice was a copy and paste from the website - the very information that isn't working for me
As a last resort I went to the Rec. I wasn't alone. There was a queue of around a dozen users wanting access to their membership. To be fair, it was quite smooth. They took my old Better card and then gave me a new AL login. This work on iPhone for me.
But here's the shock: a swim outside of peak times with my 40% pay and play discount is £4.63
I can still swim at the 'private' pool at Vauxhall for £2.80. No brainer.
I've no idea what happens when my pay and play annual membership expires. Will I still be able to use my old Better details to get a £2.80 swim at Vauxhall? I doubt if Active Lambeth know the answer.
As a last resort I went to the Rec. I wasn't alone. There was a queue of around a dozen users wanting access to their membership. To be fair, it was quite smooth. They took my old Better card and then gave me a new AL login. This work on iPhone for me.
But here's the shock: a swim outside of peak times with my 40% pay and play discount is £4.63
I can still swim at the 'private' pool at Vauxhall for £2.80. No brainer.I've no idea what happens when my pay and play annual membership expires. Will I still be able to use my old Better details to get a £2.80 swim at Vauxhall? I doubt if Active Lambeth know the answer.
Tricky Skills
Well-Known Member
To be fair, Cllr Anywanu has replied:
"I am very sorry that you are having difficulties accessing service of Active Lambeth with your membership, I have asked officers to look into where the problems are coming from so that we can resolve them. I am aware of the frustration this might be causing you and other valuable members. This is a new service that we have just taken over, we will do our best to progress and give you the service that you deserves."
"I am very sorry that you are having difficulties accessing service of Active Lambeth with your membership, I have asked officers to look into where the problems are coming from so that we can resolve them. I am aware of the frustration this might be causing you and other valuable members. This is a new service that we have just taken over, we will do our best to progress and give you the service that you deserves."
lang rabbie
Je ne regrette les gazebos
Vauxhall is staying with Better.
I transferred my home centre membership there to be able to keep using Oasis, London Fields and Charlton lidos
lang rabbie
Je ne regrette les gazebos
They seem to have (temporarily?) set it up as an App sponsored by Lambeth Country Show which was already an accredited Google App Store provider - even though the LCS app was notoriously useless!
Tricky Skills
Well-Known Member
But that gives me a problem: I want to swim at Vauxhall, yet take fitness classes at the Rec. So two memberships?
The idea for Vauxhall was always that it would be on parity with all other Lambeth services. This feels like the Lido all over again with users having to pay twice.
