I work in the NHS (mental health). We have been working continuously throughout, bar a couple of weeks when the clinical staff were stood down whilst decisions were made on how to carry on with assessments and treatment. Currently we are working full throttle. If anything we are providing more appointments for more people than pre-lockdown. Circumstances mean that our admin team is stretched more than it has ever been, and the NHS heroes attitude has long since evaporated. We work full-time, mostly at the same physical location (on a site adjacent to a COVID assessment ward) as previously, but with greater workloads, with additional strains through having to accommodate staff members WFH on rotation, and with periods of short-staffing due to COVID-related sickness, testing, self-isolation and so on.
Meanwhile in my personal life I have been waiting for a follow-up to an urgent diagnostic physical health procedure which I originally had in December. The procedure was booked with one of the numerous private providers which has been given privileged access to NHS patients under creeping marketisation and for reasons of ‘choice’ (that is, I didn't get to choose who provided me with the treatment; the government chose to parcel up and hand out elective bits of the NHS cradle-to-birth system to profit-making companies). My initial follow-up was cancelled with days' notice as the company was closing its doors to all patients. I was told they would be in touch to let me know when they could reschedule me. I heard nothing for 4? 5? months, then got a call from someone in the company's call centre checking in with me - have your symptoms resolved themselves, are they about the same, have they got worse, that sort of thing. Except in the course of the conversation it emerged that his notes told him I had an entirely different procedure to the one I had actually had. I asked him to get back to me when he had located the correct patient notes. He never did.
Then a week ago I had another person from the company call me to say that they were opening up again and offered me a narrow range of appointment slots at quite short notice. Having booked one (during work hours, obviously), I was then told that I would have to self-isolate for several days before the procedure.
Because of the stresses on the team noted above (the appointment would have been at a time when we were already scheduled to be short-staffed), I felt I had to decline the appointment. The irony of an NHS worker who had worked through all of lockdown not getting healthcare from a mandated private provider which was shuttered for the whole of lockdown was not lost on me.
Your story about outsourced treatment is not so different from mine- which is wholly NHS.
I'd been waiting since last August for investigation of left ear bone/nerve disfunction at UCH. I was 65 - now 66 by the way.
I got an audiology appointment in January - followed by a CT scan in February.
Was contacted by phone to arrange a telephone consultation - for early July. This was followed by an MRI scan in early August.
To be honest I don't even know if they are operating more slowly than normal.
But nothing can happen now until I have further Audiology and a face to face consultation.
Given than my first appointment letter said that the normal waiting time - pre coronavirus was 138 says I can't complain can I?
I was also due to have a regular outpatient appointment at Lambeth Hospital on 7th April - and wondering what would happen because of lock-down I emailed the consultant in charge, who replied that
a- they were out of the country and unable to return to UK at present due to flight cancelled until further notice.
b-SLAM were only allowing telephone or Skype consultations, but this was not practical from where they were.
I would have been due another appointment in early July and early September.
I've heard noting from SLAM, or the consultant.
My GP joked at me a couple of years ago that if I'd been seeing a particular retired SLAM psychiatrist I must have Borderline Personality Disorder. Did I feel abandoned? Ha Ha Ha. Whether I have Borderline Personality Disorder or not I certainly do feel abandoned by the NHS. I could go on for pages about it - starting with soon after I moved to Brixton in 1978.
Your loyalty to your department is commendable. I hope you get your treatment sorted out.
I wait to see if I'm required to self-isolate before seeing the ENT consultant at UCH in person.
As for SLAM I've rather given up. They have their hands full I know, and I am not a mad axe man.
But why are they closing the Lambeth Hopsital and selling the site for development?
And why is there no current financial report on their website?
What they do have in their old accounts is assets held for sale.- so watch out.
No doubt Lambeth Hospital was made into an asset held for sale very recently.