“For us moving to that whole 'as-a-service' model means that the IT staff can stop doing what I call the fire fighting tasks - patching servers, building laptops, maintaining things - and be more dynamic and useful in departments and take them on that next step of what those tools can do for them,” said Godfrey.
“I think sometimes IT is guilty of overcomplicating things, whereas we want IT to be as slick and efficient as possible where they are almost commissioning services in.”
Peterborough Council has been a flag bearer for digital transformation in local councils, rather than allowing
Whitehall to steal all the glory.
But some councils appear to be reticent to follow suit. Godfrey said that many are too quick to dismiss it owing to security concerns,
something he believes to be overstated.