Have you ever considered that the 'real victims' can see uncomfortable echoes of their own experiences of being singled out and bullied for their cultural/racial differences? Shilpa's bemused reaction is, admittedly, a bit like when I got a scholarship to a posher, whiter school and was given the 'monkey' treatment. I'm not frothing at the mouth at Jade and crew, but I do find them fucking unpleasant. Much like I did at the time.
It is self-absorbed crap in a lot of ways, but stop effectively belittling others' undoubtedly genuine complaints as something that's been whipped up by a media circus. Raising the subject and highlighting the issue is surely understandable.