Giving them a call anyway to say things are tight might help and they can put you on a different DD plan depending on what your personal circumstances are and how long you may feel you're going to feeling a financial crunch. These sort of companies while still wanting their money are usually accommodating to personal circumstances if you haven't been taking the piss previously.
I’ve left Bulb because of their shitty policy about this stuff. I didn’t find them accommodating at all.
They contacted me to say I was running up my bill because my DD was too low. They also told me how much it would be, which was more than double what I’d been paying.
I told them I was struggling financially. They said okay, so then we pass you onto a third party who will offer you a financial plan.
I told them I didnt want to enter any kind of financial contract with a third party. They said tough shit, those are your only options.
I explained the maths to them, because it was quite clear that I’d catch up over the summer. They said they’d escalate it if I didn’t either pay more, or agree to the third party contract.
So I fucked them off.
They then started sending me endless emails apologising for something I hadn’t complained about, while never addressing the points I actually raised with them, and then about 7 requests by email, text and phone to stay with them, plus another four survey and feedback requests asking why I was leaving and what they could do better, every one of which I answered as politely as possible while referring them back to previous emails, complaints, correspondences and survey answers that had all said the exact same thing.
I like do them for about four months and disliked them increasingly by over the following 9 months.
I’ve now signed up with lookaftermybills.com , who have switched me to Green, and I’m already saving about 40% on my bills.
My only issue now is that my nasty abusive prick ex ‘s surname is Green so I jump out of my skin every time I get an email from the gas&leccy people.
