Let me be the first to welcome you to the Octopus family.
Last night – at 11:58pm – Octopus purchased Bulb's energy supply business. I dearly hope this brings an end to over a year of uncertainty, and provides a good solution to UK taxpayers, the Bulb team, and, of course, to you.
I'm serious about that. For years, Bulb has stood for good value green energy with outstanding customer service. These are precisely the values Octopus was founded on, and you have my personal commitment we will deliver on them.
In terms of what happens next: we'll work hard to make this as straightforward and simple for you as possible. You'll still be supported by the same dedicated Bulb team and if you need anything simply contact Bulb, just as you usually would.
Over the next few months, we'll transfer you to our award-winning energy platform:
you don't need to do anything.
There's no change to your supply and your balance will automatically transfer to Octopus. If you pay for your energy by top-up, your top-ups are working as normal. If you pay by Direct Debit, we'll move that over to Octopus at the appropriate time, so you won't need to lift a finger.
We'll let you know when your account is moving across to Octopus systems, and we'll share your new account details and help you get set up. Until then, you'll still be able to use your Bulb account and app, just as you have up to now.
If you want to keep up with how the process is going, we'll be refreshing
our blog post regularly with the latest updates. You'll also find the legal details about the sale process, known as an “Energy Transfer Scheme”, in the attached notice.
www.bloomberg.com
