Rushy
basically a scrotum
I had a similar experience with James - didn't get angry with me but was apparently quite arsey with some very pleasant tenants. Turned up but didn't do the work, made a fuss about boiler access, never called me to explain what or why so I did not know until the tenant called to complain. Got someone else to sort it next day. Still not sure what the problem was.Well the boiler has broken down again and I called James to go and look at it. He said he could stop by that evening and asked that my tenants contact him directly to arrange a time. Didn't go that night or the next and when I called for an update, he got really angry with me, said he had never said he would go round that night, didn't like people 'accusing him' and put the phone down on me. So anyway, still a good plumber, but best not to upset him.
Meantime my tenants have had two more days without heat and I really want to sort this out asap - I suspect it's a replacement needed now. Spoke to the guy recommended by leanderman, really helpful but doesn't do Bosch boilers. So I need a good plumber who isn't busy and can install a new boiler tomorrow. Isn't going to happen is it...
I used Hamilton Heating recently - based on Effra Road. Not cheap (85+VAT per hr) but I just wanted the job done urgently and they were very efficient. They aim to get out that day or next.