Brixton news, rumours and general chat
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CH1
"Red Guard"(NLYL)
Just been for another blood test at Kings.
Couldn't have it yesterday because Swiftqueue could not accommodate doing a test 12 hours after my medication.
Today - half the seats in the waiting room have been removed.
There is a sort of maître d'hôtel lady conducting the massive queue - and the guy in front of me can't handle the log in terminal - just keeps repeating his ineligible movements - had to fetch his wife/guardian.
I was in and out within 10 minutes - but I had pre-booked, something many "customers" seem unable or unwilling to do.
Under the old system it ran smoothly, all comers served in order maximum wait if very busy 30 minutes.
How much are Dedalus paid for this shit?
Please bear in mind "customers" here are NHS Hospital Trusts
The Swiftqueue platform is delivering tangible results and a rapid return on investment for customers, benefiting:
Patients by empowering them and giving them choice.
Clinicians by providing information, optimal work patterns, flexibility and improved patient communication.
Managers and Administrators by increasing capacity, reducing the administration burden on clinics and hospitals.
Couldn't have it yesterday because Swiftqueue could not accommodate doing a test 12 hours after my medication.
Today - half the seats in the waiting room have been removed.
There is a sort of maître d'hôtel lady conducting the massive queue - and the guy in front of me can't handle the log in terminal - just keeps repeating his ineligible movements - had to fetch his wife/guardian.
I was in and out within 10 minutes - but I had pre-booked, something many "customers" seem unable or unwilling to do.
Under the old system it ran smoothly, all comers served in order maximum wait if very busy 30 minutes.
How much are Dedalus paid for this shit?
Please bear in mind "customers" here are NHS Hospital Trusts
The Swiftqueue platform is delivering tangible results and a rapid return on investment for customers, benefiting:
Patients by empowering them and giving them choice.
Clinicians by providing information, optimal work patterns, flexibility and improved patient communication.
Managers and Administrators by increasing capacity, reducing the administration burden on clinics and hospitals.
colacubes
Mr Hot Cookie
Maximum wait was never 30 minutes previously. I waited well over an hour on many occasions. The new system of pre booking works well for adults and when you have to get a paediatric blood test in the kids bit. The confusing thing is the implementation here and why they don't insist on pre booking with maybe holding aside X appointments for walk ins.
I do agree that the waiting room etc is an utter mess.
I do agree that the waiting room etc is an utter mess.
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