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Virgin Media - Crap/Not Crap

UnderAnOpenSky said:
There are plenty of companies offering seedboxes which don't require that if your willing to pay for them.
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Personally I'd rather have a machine that i can troubleshoot when it goes wrong, host websites, run email, voice chat, etc etc off it. At the moment it's just functioning as a seedbox and a vpn but I'm not limited to that.
 
dialectician said:
Personally I'd rather have a machine that i can troubleshoot when it goes wrong, host websites, run email, voice chat, etc etc off it. At the moment it's just functioning as a seedbox and a vpn but I'm not limited to that.
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Sure. But plenty of people can't be arsed with all that and just want to download torrents and so wouldn't need someone to set it up for them when you can can just buy it off the shelf.
 
UnderAnOpenSky said:
There are plenty of companies offering seedboxes which don't require that if your willing to pay for them.
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Wicked servers offer these, and then you can opt to pay for root access so you can fuck about with it yourself.

Granted I don't get 6tb on it (I get 1tb), but on the flip side, I've got an amazon cloud account for $60 a month with unlimited storage, so when plex cloud is up and running proper, Ill have my seedbox moving data to that.

Weirdly after mentioning about ringing up virgin once a year, I got home to find a letter saying I was going to get a price hike next month.... Rang them up, said I wanted to leave, got my bill decreased (only £1 a month but still), got bumped from 100 mbps to 150, and got some extra tele channels.... All set up and running in about 10 mins.

Tested my speeds via wifi last night, 100 mbps up and 6 mbps down, so getting nearly the full 150 when cabled in is quite believable, but I haven't tested it.
 
oneflewover said:
Thanks, both look interesting, signed up to see if I can get one of those Plex accounts. I'm more of a watch and delete sort of person so do not need TBs of space. But would like to be able to share with Mother and Daughter.
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Plex accounts are free, there's no need to "see" if you can get one, if you sign up on plex.tv, then you have one.
 
plex is great, has solved all my issues with family and friends wanting TV and movies from me, haven't burnt a DVD or filled a HDD in 10 months, also I'm now only streaming at home so have lowered my internet speed :D
 
UnderAnOpenSky said:
Who would you consider to be as good, but cheaper cybershot?

Just thinking more about what people have said about the router. In what way is it pants? I'm planning on running an internal network through it, so it does need to work. Last time I had an ISP I bought my own so not to get tied into a contract...would I see any advantage to running it in modem only mode and connecting to my D Link?
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Sorry not been on in a while, may have already been answered, but not got all the way down the thread.

Altneratives - only one i've been on other than virgin in the last 19 years (going back to when it was Telewest and what not) is Sky, which was quite good, until something went wrong, and it took upteen visits to the house from BT to sort it out, in the end I got fed up and went back to the service I trusted and have hardly ever had any downtime.

As for the router, is it pants or isn't it? I think its down to your situation, personally I hate netgear equipment with a passion, however the Virgin routers have been fine. I've had the Superhub and am now on the Superhub 2ac i think, which again has given me no problems. I;ve got various port forwarding set up and DHCP rules and it all works fine. If you have problems with it you can turn it into modem mode and get yourself anything you like off the shelf. If you're wanting to do VPNs and what not from your other threads, you may want to look at a router you can flash with DD-DRT which would be mega handy for the VPN side of things.

I've rarely ever had to call customer support, in fact thinking about it, I don't think I ever have, apart from when I wanted to upgrade or downgrade something. Maybe this is because the infrastructure where I live (It was Birmingham Cable when it was first laid down about 20 years ago, and we had it from day 1) was actually done well! Maybe I'm just lucky, and this is over 3 house moves also. Saying that my Mum had trouble in her last house but that was a flat and I think the shared cabling coming into the building was buggered, they did eventually end up digging the road to fix it, but she moved out shortly after to an non fibe area and is now on Sky ADSL, which is fine for her needs.
 
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Bit of a postcode lottery from what I can tell, heard really bad things about them but they've been great where I am...


.
 
I've decided to take the plunge. Mostly because anyone else I can afford also seems hit and miss. Can't quite justify the 200mbs, but even if I get half the 100mbs I've signed up for, it will be by far the fastest Internet I've ever had.
 
Kid_Eternity said:
Bit of a postcode lottery from what I can tell, heard really bad things about them but they've been great where I am...


.
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This, tbh. I had their package in my second-to-last flat, and it was *terrible*, slow, shit TV / box kept crapping out, awful customer service - but I was on the national package, so not cable. Had them in the new flat and they've been pretty good, customer service isn't up to much, especially for tech problems, but we get fairly consistently about 40Mbs, and still get 20Mbs in the evening peak, and the couple of times I've had problems they've refunded me a week's fees.
 
iamwithnail said:
This, tbh. I had their package in my second-to-last flat, and it was *terrible*, slow, shit TV / box kept crapping out, awful customer service - but I was on the national package, so not cable. Had them in the new flat and they've been pretty good, customer service isn't up to much, especially for tech problems, but we get fairly consistently about 40Mbs, and still get 20Mbs in the evening peak, and the couple of times I've had problems they've refunded me a week's fees.
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This is the same technology bt use, delivered by openreach, branded virgin.

Alex
 
iamwithnail said:
This, tbh. I had their package in my second-to-last flat, and it was *terrible*, slow, shit TV / box kept crapping out, awful customer service - but I was on the national package, so not cable. Had them in the new flat and they've been pretty good, customer service isn't up to much, especially for tech problems, but we get fairly consistently about 40Mbs, and still get 20Mbs in the evening peak, and the couple of times I've had problems they've refunded me a week's fees.
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Yep a familiar story. My 150mb flies, and I can only count one day of issues in 2.5 years.


.
 
Speed is rubbish tonight (off Brixton Hill) - under 5Mbps and unable to download anything.

Looking on the Virgin community forums it looks like a fairly wide spread problem over London - I guess they've taken on more customers than they can service again.

Just took a look at the BT Infinity site and they offer a guaranteed minimum of 44Mbps for my postcode :hmm:
 
Winot said:
Speed is rubbish tonight (off Brixton Hill) - under 5Mbps and unable to download anything.

Looking on the Virgin community forums it looks like a fairly wide spread problem over London - I guess they've taken on more customers than they can service again.

Just took a look at the BT Infinity site and they offer a guaranteed minimum of 44Mbps for my postcode :hmm:
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I would take a "guaranteed minimum" from any ISP with a huge pinch of salt.
 
I'm in south london - se24.
Went onto Virgin Media (fibre) about 6 years ago when I moved to a new flat. For the first few years my impression was pretty good - much better speeds than I'd been used to through a series of terrible Sky / BT services previously.

But over the past year it feels like it's really gone downhill - slows right down in the evenings. Streaming either only just works or doesn't and sometimes I'm sat waiting just for regular pages to load.

During the day, it's mostly ok except when it goes down completely, which is not too often, but more often than it used to be.

If you look on vm community forums there seems to be quite a few people complaining about things getting worse recently. It seems like they are reaching some kind of saturation point. I'm wondering if I should look at BT fibre.

Oh and yes the router is rubbish.
 
I finally got round to signing up yesterday. Except my order didn't go through. However they could see I'd been trying and rang me. I got £50 discount and the basic TV package with Tivo and phone line for an extra 2 quid a month.

Even if I get a fraction of the 100mbs it will still be so much faster then what I've had up till now.
 
teuchter said:
I'm in south london - se24.
Went onto Virgin Media (fibre) about 6 years ago when I moved to a new flat. For the first few years my impression was pretty good - much better speeds than I'd been used to through a series of terrible Sky / BT services previously.

But over the past year it feels like it's really gone downhill - slows right down in the evenings. Streaming either only just works or doesn't and sometimes I'm sat waiting just for regular pages to load.

During the day, it's mostly ok except when it goes down completely, which is not too often, but more often than it used to be.

If you look on vm community forums there seems to be quite a few people complaining about things getting worse recently. It seems like they are reaching some kind of saturation point. I'm wondering if I should look at BT fibre.

Oh and yes the router is rubbish.
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Virgin's best product is their unique cable service. Any fibre offering is just going to be a poorly supported version of what BT and countless other ISPs are offering.
 
I've certainly been having more and more problems in the month or so since I wrote that post ^^ exactly as the others described.
 
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