And from the perspective of the consumer many of the goods have become free.But the consumers time is free from the perspective of the retailer.
Alex
Nation of shoplifters: the rise of supermarket self-checkout scams
20/05/18
And though the machines were outwardly advertised as being strictly beneficial for the customer, they offered retailers perks, too, notably the freedom to slash labour costs. The more self-checkout machines a supermarket had, the fewer cashiers it required. There were savings to be made.
But any financial gains now appear to be marginal, at least in part due to unforeseen spikes in self-scanning theft. In a recent study a team at Voucher Codes Pro, a sales coupon website, quizzed 2,532 shoppers about their supermarket habits and found that close to a quarter had committed theft at a self-checkout machine at least once.