That's a failing of the club that needs to be addressed. I don't see how it would work better for club personnel to invite questions and give representative answers via an independent channel, when it has its own media platforms.
More frequent supporters forums at the club wouldn't go amiss either. Perhaps the club should aim to hold one three or four times a year during a predictable month on a Thursday evening , so it becomes a regular event.
This is the heart of it for me - regular, structured, club-led opportunities for the supporters to ask questions and receive quality answers.
I'm struggling to think of any club at any level that offers a 24/7 route in for questions beyond the most straightforward of information requests on platforms like Twitter or Facebook, and rightly so - apart from being open to misuse, something like that would be more or less impossible to run effectively.
The absence of that structured, club-led engagement causes frustration, which can then turn into dissatisfaction, with the gap in communication filled by others like
liamdhfc or
baleboy_93 as far as they're able, which is an entirely unfair position for them to be in.
And I'd imagine
editor offering this forum as a means of engaging with a good sized section of the supporters was borne out of the frustration that there's no clear plan from the club to fill the communication gap, so why not use something that already exists, even if not perfect for that particular purpose.
All of that is to say, I don't think this is a unique problem - you see supporters of other clubs at all levels express frustration with the same issue all the time - and I daresay the chairman of most of those clubs probably wouldn't be found behind the goal on matchdays happy to have a chat.
But we tell ourselves that we're not like other clubs, for all kinds of reasons - so it needs to be time for the Board to acknowledge that, and start communicating with the whole supporter base in a way that shows they do care about all concerns, not just those that paint them in a good light.