Hopes were high when the Independent Police Complaints Commission (IPCC) was launched in April 2004 that there would now be a reformed police complaints system - providing legal rights for complainants - that was above all independent, so that police were not investigating themselves. After 20 years working for a housing and social care agency in inner-city Birmingham, I joined the IPCC, as one of 18 new commissioners, with the aim of righting injustices. We claimed to be the most powerful civilian oversight body in the world, and we prepared to change the world. Five years on, I decided to leave. So what had gone wrong?
Only around 100 IPCC investigations, plus 150 police investigations "managed" by the IPCC, are undertaken each year, compared to 29,000 complaints. The majority of those 100 are not even complaints about day-to-day policing, but concern incidents where Article 2 of the Human Rights Act - the police's duty to safeguard life - may be involved, and by law require IPCC investigation. Some, such as the shooting of Jean Charles de Menezes at Stockwell tube in 2005 and possibly the death last week of Ian Tomlinson at the G20 protests in London, rightly attract great public concern. But the question, "Do you have to be dead before the IPCC takes an interest in your case?", is too near the truth.
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Under the system the IPCC replaced, few complaints were substantiated, a tiny number of officers faced discipline, and police investigations were strung out over years. Figures from 2007/08 show that nothing much has changed under the IPCC. In that year, just 11% of complaints were upheld, but your chances of success varied wildly, depending on where you complained. In West Yorkshire or Humberside, 96% of all complaints were dismissed, but in Bedfordshire 20% were upheld. Even more worrying, just 1% of allegations of serious assault were substantiated. And as a result of complaints, only 15 officers lost their jobs, one was demoted, and 24 were fined a few days' pay - a total of 0.028% of the national workforce.
http://www.guardian.co.uk/society/2009/apr/08/police-complaints-commission