Help. Washing machine has broken mid cycle

[danski]

John Lewis ftw

 

[MickiQ]

They are quite good but they do do a hard sell on the extended guarantee.

They did with the washing machine (not at the time but they rang up 12 months later), they didn't seem to bother with the dishwasher,

 

[Elpenor]

John Lewis ftw

Yes, I got £50 off for a small pound coin size dent on the side of a tumble dryer, and they refunded me the difference after a washing machine I bought was reduced in the sale between me ordering and delivery.

 

[danski]

Yes, I got £50 off for a small pound coin size dent on the side of a tumble dryer, and they refunded me the difference after a washing machine I bought was reduced in the sale between me ordering and delivery.

Had similar. I got £50 off as they caught my fridge on the door frame leaving a small paint mark (that I subsequently removed).

 

[ATOMIC SUPLEX]

There’s no access to the back of the machine via a cupboard to the side is there? Sometimes it’s possible to reach in to pull out the plug

Eta…sometimes the socket is even in the adjacent cupboard, not behind the appliance

No. I installed it. I know where everything is. It's a pain in the arse.

 

[ATOMIC SUPLEX]

Avoid integrated appliances, they are the devils work.

Good to know.

 

[ATOMIC SUPLEX]

John Lewis ftw

I agree. Probably where we will get one if we need to.

 

[Guineveretoo]

If you are going to get another I would recommend getting one from AO.com, I've had a washing machine and a dishwasher from them. They'll deliver (I think the washing machine was only two days), unpack, install (including moving the dishwasher door from the old to the new), set up and check and then take away packaging and dead appliance. They charge for these services so they don't usually work out the cheapest but it does save a load of hassle.

I think all companies do all this now... I got mine from Currys in the end and they did all of that, and had to be quite imaginative to get the old one out and the new one in.

 

[ATOMIC SUPLEX]

I'm quite surprised to find that 5.5kg washing machines seem to be a thing of the past. Nothing lower than 7kg. 9kg seems the new standard size.

 

[WouldBe]

To drain the water you'll need to pull the washing machine out, disconnect the drain pipe from the sink trap and lower it into a bowl so the water just runs out.

 

[Guineveretoo]

I'm quite surprised to find that 5.5kg washing machines seem to be a thing of the past. Nothing lower than 7kg. 9kg seems the new standard size.

yeah, my new machine is 8 or 9 kg. It is the same size as the one it replaces, though - just the drum that is bigger. Why would you want a smaller one?

 

[ATOMIC SUPLEX]

To drain the water you'll need to pull the washing machine out, disconnect the drain pipe from the sink trap and lower it into a bowl so the water just runs out.

Yes, this is correct. The problem was, as stated, that I couldn't pull it out when it was full because it was too heavy. This has since been resolved.

I have also discovered that it is not a fuse or anything else that I can see with moderate tinkering. Something has died inside.

 

[ATOMIC SUPLEX]

yeah, my new machine is 8 or 9 kg. It is the same size as the one it replaces, though - just the drum that is bigger. Why would you want a smaller one?

The new ones all tend to be a tiny bit bigger. In the case of my kitchen hole in my tiny kitchen, these extra cm make quite a difference.
It's in a bloody awkward space. I think we are just going to get a new one then and fit a new kitchen around it at a later date.
Despite not working, the broken one doesn't look particularly healty anyway.

 

[danski]

Yes, this is correct. The problem was, as stated, that I couldn't pull it out when it was full because it was too heavy. This has since been resolved.

I have also discovered that it is not a fuse or anything else that I can see with moderate tinkering. Something has died inside.

I'm sure you checked properly but is everything reset at your fuse board?
Also, is the socket it plugs into controlled by a 'spur'? (A fused, connection-switch, remote to the socket it controls.) If so, the fuse may have gone in this, otherwise, yeah, something inside.

 

[WouldBe]

Yes, this is correct. The problem was, as stated, that I couldn't pull it out when it was full because it was too heavy. This has since been resolved.

I know but lowering the drain hose will get the rest of the water out.

 

[ATOMIC SUPLEX]

I'm sure you checked properly but is everything reset at your fuse board?
Also, is the socket it plugs into controlled by a 'spur'? (A fused, connection-switch, remote to the socket it controls.) If so, the fuse may have gone in this, otherwise, yeah, something inside.

Yes of course.
Other things plugged into the socket work. Fuse checked.