Totally fair comment. The planning department can be very uncommunicative and uncooperative (and this was way before the cuts). I have often had applications turned down because of mistakes by officers (e.g. claiming information is missing when it is not, miscalculating volumes, claiming a road is a public right of way when it is not, etc..) but it is impossible to point these out because they don't raise the matters with you until they have rejected the application. I once had an application turned down because my drawings were not to scale. It turned out that the planner had changed the print settings to 'fit to screen' rather than 'print to scale'. They asked me to resubmit!