Apple iPhone and related items (cont.)

[ShiftyBagLady]

I've fucked my phone up
I had already dropped it and carcked the back cover a little on one side, it still worked and was well out of warranty so I just carried on using it. Then the other day I dropped it onto my iPad which not only further damaged my phone but also cracked the screen of my iPad I was so pissed off.
I'm going to take them both to an apple shop and see if they can be repaired. Can they? Both are out of warranty but d'you reckon they might give me a discount if I buy a new phone and/or iPad?

 

[mrs quoad]

I've fucked my phone up
I had already dropped it and carcked the back cover a little on one side, it still worked and was well out of warranty so I just carried on using it. Then the other day I dropped it onto my iPad which not only further damaged my phone but also cracked the screen of my iPad I was so pissed off.
I'm going to take them both to an apple shop and see if they can be repaired. Can they? Both are out of warranty but d'you reckon they might give me a discount if I buy a new phone and/or iPad?

My iPad 2 was out of warranty when it died. Total blackout. No response. I'd set myself to expect fuck all and a full purchase of an iPad 3; but they replaced it with a brown box (ie full apple refurb / warranty replacement) model at my "nothing to lose" Genius Bar appointment. I can't remember if they charged for it; it may have cost £80-100 (64gb wifi only). It was my second brown box replacement; I got the first bc the screen had a substantial scratch on it within one month; I'd been actively discouraged from buying a screen protector and had kept it properly well protected (smart screen and 2nd foam case at all times.) So felt my grievance was reasonable.

My iPhone was <1 week old when I walked into a bollard in Paris, and bent it. Full new replacement £180 (that's the "you're entirely culpable" replacement price.)

Long story short, it is well worth a try. Though it may be a replacement unit instead of a replacement screen (other unofficial places May, imu, be better able to do a straightforward screen replacement.)

 

[ShiftyBagLady]

Well my home button is broken and was broken long before I started dropping it all over the place so I'd need that repaired too.
The ipad still works and it's mainly for ShiftyJunior to play minecraft on so I doubt I'll replace that, unless it's super cheap of course.

 

[ShiftyBagLady]

Do I need to book an appointment to see them about this then or can I just go to the shop?

 

[RedDragon]

Go to their london (or what's local to you) website and book an appointment with the genius bar.

 

[sim667]

EURGH, just rang up 3 as my iphone charger port is becoming lose and even the minutest brush against the cable stops it charging (happens on all 3 of my charging cables)

3 said they couldn't do anything and passed me to apple, apple said it would cost £216 to replace despite the fact I'm mid term in a 2 year contract, because it's out of its 1 year warranty.

 

[Bungle73]

EURGH, just rang up 3 as my iphone charger port is becoming lose and even the minutest brush against the cable stops it charging (happens on all 3 of my charging cables)

3 said they couldn't do anything and passed me to apple, apple said it would cost £216 to replace despite the fact I'm mid term in a 2 year contract, because it's out of its 1 year warranty.

Tell them that the "1 year warranty" is meaningless, as under UK law goods are required to last a "reasonable" amount of time. What exactly "reasonable" is isn't defined, but I'm sure most people would agree that it is more than 1 year.

 

[RedDragon]

EURGH, just rang up 3 as my iphone charger port is becoming lose and even the minutest brush against the cable stops it charging (happens on all 3 of my charging cables)

3 said they couldn't do anything and passed me to apple, apple said it would cost £216 to replace despite the fact I'm mid term in a 2 year contract, because it's out of its 1 year warranty.

How do you mean "charger port coming lose"?

Something similar happened to my phone where my charger male port wouldn't fully fit into the female port so wouldn't properly charge - I got a thin long sawing needle and ran it down the edges of the female port only to discover loads of compacted pocket felt, once I carefully removed this the male port fit snuggly again - problem solved.

 

[Me76]

EURGH, just rang up 3 as my iphone charger port is becoming lose and even the minutest brush against the cable stops it charging (happens on all 3 of my charging cables)

3 said they couldn't do anything and passed me to apple, apple said it would cost £216 to replace despite the fact I'm mid term in a 2 year contract, because it's out of its 1 year warranty.

My phone was doing the same as yours a little while ago and a factory reset mostly sorted it. Every now and then it will still come up with a message saying charging not supported with this accessory but unplugging and plugging back in sorts it.

 

[sim667]

There's quite a lot of movement side to side when it's plugged in, if it slides too much the power pops in and out from the cable

 

[Mojofilter]

How do you mean "charger port coming lose"?

Something similar happened to my phone where my charger male port wouldn't fully fit into the female port so wouldn't properly charge - I got a thin long sawing needle and ran it down the edges of the female port only to discover loads of compacted pocket felt, once I carefully removed this the male port fit snuggly again - problem solved.

This. I must have very linty pockets or something because I've had to do it a couple of times a year with every phone that I've ever owned.

 

[Mojofilter]

Tell them that the "1 year warranty" is meaningless, as under UK law goods are required to last a "reasonable" amount of time. What exactly "reasonable" is isn't defined, but I'm sure most people would agree that it is more than 1 year.

Yep, I get a free legal advice helpline with my job. According to them a "reasonable" amount of time when you're on a 2 year contract is 2 years at the very minimum.

 

[sim667]

Ok, worked it out..... Here's the long story

Rang 3 yesterday, palmed me off onto apple who quote me £216 for repair. Rang apple this morning to see if I could a genius bar appointment, they could only do weekdays (because we've all clearly got enough time in our working lives to dedicate a day off to go to the apple store ). Went to the three store today to see if we could reach any resolution (the one in crawley for reference), the manager just cunted me off "I've got no technical train, but this is clearly damage cause by misuse" - I hadn't even taken my phone out of my pocket by that point, he just continued spewing the company line, "you need to take it to apple", when I mentioned this eu law he just repeatedly said "I've worked at o2, I've worked at t-mobile, you only ever get a one year warranty. Thats why you should only buy samsung's, they come with a 2 year warranty"...... Anyway he offered me a loan phone for £30, and offered a sim adapter for free (which he didn't have to do I understand), but actually by this point I was fuming enough to kick off in the shop, so left before I made a twat of myself.

So I got home and rang apple, and told them I knew about this law, and the chap on the phone said it has to go through three, but you have to specifically say you're making an "EU Wide Consumer legal claim". So I rang three back, said that, and they said "No problem, you organise and pay for the repair, and we'll credit you 50% of the repair cost", at this point I literally said "No, its got to be 100%". She went to check with her boss and it was agree no problem.

So apple repair is organised, it does mean I'll spend a week without a phone, but it might do me good to have a break, people complain I constantly have my phone in my hand. I do need and alarm clock though.

This has got a chart with all the warranties you have on it
http://www.apple.com/legal/

 

[Winot]

How do you mean "charger port coming lose"?

Something similar happened to my phone where my charger male port wouldn't fully fit into the female port so wouldn't properly charge - I got a thin long sawing needle and ran it down the edges of the female port only to discover loads of compacted pocket felt, once I carefully removed this the male port fit snuggly again - problem solved.

Or you can buy a can of compressed air from Maplins for about £10 which gets rid of the dust safely.

 

[peterkro]

Just as a thought and no interest at all really I updated my iPhone to 7.04 yesterday (lost my jailbreak but I'm confident the devteam will break 7.1) those who said the GUI was worse than 6.0, surely not it's great kudos to Jonathan Ives.

 

[RedDragon]

Or you can buy a can of compressed air from Maplins for about £10 which gets rid of the dust safely.

Tried that and it didn't work. I'm talking about a build-up of months of pocket lint as well as it being compacted whenever the charger was connected.

 

[Supine]

So, ios7 makes the iPhone waterproof!

http://www.techweekeurope.co.uk/news/ios-7-waterpoof-iphone-5s-apple-127820

Doh!!!

 

[Kid_Eternity]

Jesus the smartphone market really is nowhere as diverse as it used to be...

 

[UnderOpenSky]

Nokia now make the Galaxy SIII mini?

 

[editor]

Nokia now make the Galaxy SIII mini?

Clearly a real high quality, well researched source there.

 

[sim667]

Nokia still exist?

I thought they gave up when people stopped playing snake.

Has anyone else not been able to sync music to their iphone using itunes, for literally months now?

 

[beesonthewhatnow]

Has anyone else not been able to sync music to their iphone using itunes, for literally months now?

Works fine for me.

 

[editor]

Nokia still exist?

Just a bit. Their Lumia phones are excellent.

Nokia Lumia sales hit record 8.8 million in Q3, North America doubles

 

[sim667]

Just a bit. Their Lumia phones are excellent.

Nokia Lumia sales hit record 8.8 million in Q3, North America doubles

Oh thinking about, my friend had a nokia..... it had that windows OS with the green slidey things on it..... I wasn't that impressed (the OS, not the hardware).

 

[sim667]

Works fine for me.

I haven't since september I don't think.....

Gonna restore my phone and all that to see if I can get it working....... but a quick google shows its quite a common problem.

 

[editor]

Oh thinking about, my friend had a nokia..... it had that windows OS with the green slidey things on it..... I wasn't that impressed (the OS, not the hardware).

I had a review model of the 1020. It was just a few apps short of being a really great phone.

 

[Kid_Eternity]

Nokia still exist?

I thought they gave up when people stopped playing snake.

Has anyone else not been able to sync music to their iphone using itunes, for literally months now?

Apparently they do. Was talking to someone today who was complaining about their windows Nokia phone. They're getting an iPhone next...

 

[editor]

Apparently they do. Was talking to someone today who was complaining about their windows Nokia phone. They're getting an iPhone next...

Oh well, if one anonymous person you supposedly met says that, then of course that must be true for the entire industry, regardless of what the rising sales figures, growing customer satisfaction studies and reviews say.

 

[Kid_Eternity]

Yeah because that's what I claimed... </bored of fan droid idiocy>

 

[sim667]

Oh well, if one anonymous person you supposedly met says that, then of course that must be true for the entire industry, regardless of what the rising sales figures, growing customer satisfaction studies and reviews say.

In all fairness the freind I suddenly realised had a nokia also switched back to iPhone, but he said it wasn't because of the phone itself, he just liked the way it all integrated with his iMac etc.