SNCF and its arcane, Kafkaesque bureaucracy. They used to have three apps, none of which told you quickly and easily when your train was or how much a ticket would cost. Ticket machines that won't accept cards or cash under €20. Want to buy a ticket to somewhere just down the line? Join that 20 minute queue at the booking office and hope it's not the person about to serve you's coffee break when you get to the front. Trains timetabled to arrive five minutes after the most obvious connection departs. When's the next one? Three hours time. I could go on...