Thank you for your email us and I'm sorry you haven't any response from us about the status of your order
Your order (on-*******) for the 3G iPhone 16Gb (Gigabyte) is currently out of stock. This means you won't receive order on Friday.
We made a limited allocation of iPhone 3G stock available for pre-order online, primarily for those customers that pre-registered their interest. Demand has been very high and we have now sold out of this allocation.
Please be reassured that for new customers, there will be iPhones available in store from 8.02am on the 11 July, although we again expect demand to be very high, so urge you to get down there early. All iPhone stock is being sold on a first come, first served basis.
Due to extremely high levels of demand, the O2 online shop is temporarily unavailable. We are working to restore the service as quickly as possible. You can go to your nearest O2 store to place an order for your iPhone 3G on 11 July 2008 from 8:02am. You can find your nearest O2 store by calling 0800 224 477 free from UK registered phones or by clicking on the link below:
http://www.webmap.o2.co.uk/interfaces/retail/
We request you to reach the store earlier as demand is expected to be very high.
You can also purchase the iPhone from selected Apple and Carphone Warehouse stores from 8:02am on 11 July 2008.
For any further help, you can also contact our iPhone customer service team on 08706 072 302. They are open:
- Monday to Friday between 8am and 9pm.
- Saturday and Sunday between 8am and 8pm.
Calls to the above number are free from all O2 Pay Monthly mobile phones. You can also dial 2302 free from an iPhone to speak to our iPhone customer service team.
Please visit our website using the link
www.o2.co.uk/iphone for the most up to date information on iPhone.
Thank you for your continued patience and understanding.
When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.