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No, they have separate queues/desks/advisers to sort out different problems IIRC. When I last went in there (to get visitor parking permits!) I remember thinking that the system they had was very efficient and I was impressed. (This coming from a long-term critic of the council!)
People generally will find something to complain about, though.
People were complaining on here when they renovated OMH. From what I can recall it was in desperate need of renovating & sorting out the queueing systems, etc.