- The on-demand film service is often unavailable due to high demand, though if you try it again you usually get through after one or two more attempts.
- Clearly there is some kind of nightly data refresh at midnight, because if at that time you try to change a TV channel, forward a recorded programme, etc, nothing happens for a good 20- 30 seconds. And if you have been pressing various buttons of the remote control during that time, when it finally kicks in it executes all the commands in quick succession. It only lasts until 12.20 am or so, but it is annoying as fuck.
- They have fucked us over with our landline service numerous times. Keep crossing our wire with other users at the local junction box down the road, with the result that our given telephone number doesn't work anymore and we are allocated a random number. Trying to explain the problem to the customer service team was the biggest issue of them all, as the people who first answer the calls are operators with no apparent IT knowledge reading answers from a flowchart. One has to stay 20 minutes on the line and get passed on several times until finally making contact with an actual operator with some IT knowledge.
But as I said, the broadband itself works like a dream and we've never had an issue with it.