And this is to the halfwits at Birmingham New Street station control.
When you do a PA telling passengers their delayed train is passing through a random local station and that it won't be long before it gets into New Street - try to remember that that lots of passengers aren't from the city. The random station might as well be near Penzance for all we know! Try to stick to the mainline stations, then we'll all have a chance of understanding what the hell you're talking about.
Oh, and on the same note, there's similarly no point in referring to the train pulling up at 'the far end of the platform' - we haven't the faintest idea which end you mean you numpty. Especially as the signage is shockingly shit at the best of times at platform level.
In summary, tailor your PA announcements to your audience. You do run a mainline interchange station after all, in case you haven't noticed.