Our rented property is owned by Dolphin Living (housing charity) who outsource the property management to Touchstone who are part of the Places For People group.
Not directly relevant to your question but I can't recall ever dealing with quite such an incompetent, disorganised or insensitive organisation.
We're a family of 5 with 3 children under 13, when our kitchen flooded recently under the floorboards it took 5 contractors and 6 visits for them to even locate the source of the leak, gaslighting us after each visit that the issue was resolved, while water was still coming up through the floorboard and our kitchen, and only access to drinking water and murky swimming pool.
Over 4 weeks later we still have no flooring in our kitchen, mould up all the walls and no timescale for the repairs while "quotes are approved".
This is on top of their admittance that several reports of disrepair from ourselves and their own surveyors over the previous two years have not been actioned including holes in external walls and doors allowing vermin in to the property, improper ventilation in the kitchen and bathroom leading to black mould, cracks and swelling in the internal ceiling and walls indicating further leaks in the pipework of the property and a retaining wall in the garden which is on the point of collapsing.
It's nearly impossible to ever get through to speak to anyone, emails go unacknowledged or replied to days later with non committal responses, and all the while we are expected to go about our normal lives as if nothing is amiss and made to feel we are simply being a nuisance.
Anecdotally we moved into our property 7 years ago on an "intermediate" rent for working families in London after being on a waiting list, paying £1,050 a month for a 3 bed house which has now risen to £1750. Our next-door neighbours, family of 4 with 2 under 16, have been in the adjoining property for ten years and have been served a section 20 on dubious grounds and sadly lost their court appeal against it last week so are going to be homeless in two weeks.
All the while... 3 other properties in the cul de sac have gone on the rental market after neighbours moving out in the last couple of years, all straight through a high street estate agent, and priced at £2500 a month so we are not naive as to where this is all leading, though it seems in stark contrast to their mission statement:
"Our primary charitable objective is to support London's workers on modest incomes who cannot afford housing near to their place of work. This is fulfilled through the provision of homes to rent at below market levels. In 2021 79% of our 799 homes were available for intermediate rent at an average discount of 40% to the local market rent. We house those who make London work and with whom London is better place to live and work."
Apologies for the essay/rant! Just a heads up to be careful with these new style housing charities/associations as in our experience, what they offer initially may not be not be deliverable in the end..