chainsawjob
Kipping in the dunes
I took out a phone contract with EE, the most basic one available, for £11.90 a month on 15th Sep. I've never been on a contract before, always PAYG.
I received messages (text and then letter) saying I would be debited £17 pm.
I rang both times to say they'd got the amount wrong, and both times was assured I would only be debited £11.90.
On 26th Sept, my online banking showed a DD of £17 had been taken. I cancelled the DD.
(The next time I looked, the £17 DD had disappeared. It appears my cancelling had prevented it being taken. This bit is puzzling. But it appears EE never had any money off me. But I was under the impression I'd paid for one month's worth of contract).
I rang that day, 26th, to cancel my contract. This was within the 14 day cooling down period (the 14 days would be up on 28th).
On 4th October I requested a PAC code from EE to transfer to another provider. Along with my PAC code, the reply I got said I owed them £185.60. I thought it must be a mistake, since I'd cancelled within the fortnight. They've now followed this up with 2 letters, saying the same thing. They also keep saying, by text, pay up or you'll lose service. Well, duh. I'm not with you any more. I left.
I rang them last Saturday, 23rd October to try and sort this out. They said they had no record of me having cancelled my contract with them. They were going to check their recorded calls (I think) and call me back Monday gone. I've heard nothing further.
I cannot prove I requested to cancel my account on 26th September. I did it by phone, by ringing their customer service on 150. I don't even have a record of having dialed that number. Dialing 150 doesn't ever show on my call history.
I have spent hours on the phone to them about this. Sometimes you can wait an hour to talk to someone in Customer Services.
I mean basically, I think they've lied and fobbed me off at every stage. All the reassurances I'd be charged the correct amount, the apologies and seeming understanding when I closed my account cos they'd been so crap, was it all total bullshit?
Nothing they've said they'll do has happened. Everything they've told me has turned out to be utter shite.
What do I do?
Make a complaint obv.
But the options are webform (not keen, as then you have no record of it presumably), or letter. You can't email.
Should I contact trading standards?
Any advice very welcome, if anyone else has dealt with similar. Thanks.
I received messages (text and then letter) saying I would be debited £17 pm.
I rang both times to say they'd got the amount wrong, and both times was assured I would only be debited £11.90.
On 26th Sept, my online banking showed a DD of £17 had been taken. I cancelled the DD.
(The next time I looked, the £17 DD had disappeared. It appears my cancelling had prevented it being taken. This bit is puzzling. But it appears EE never had any money off me. But I was under the impression I'd paid for one month's worth of contract).
I rang that day, 26th, to cancel my contract. This was within the 14 day cooling down period (the 14 days would be up on 28th).
On 4th October I requested a PAC code from EE to transfer to another provider. Along with my PAC code, the reply I got said I owed them £185.60. I thought it must be a mistake, since I'd cancelled within the fortnight. They've now followed this up with 2 letters, saying the same thing. They also keep saying, by text, pay up or you'll lose service. Well, duh. I'm not with you any more. I left.
I rang them last Saturday, 23rd October to try and sort this out. They said they had no record of me having cancelled my contract with them. They were going to check their recorded calls (I think) and call me back Monday gone. I've heard nothing further.
I cannot prove I requested to cancel my account on 26th September. I did it by phone, by ringing their customer service on 150. I don't even have a record of having dialed that number. Dialing 150 doesn't ever show on my call history.
I have spent hours on the phone to them about this. Sometimes you can wait an hour to talk to someone in Customer Services.
It's taken up residence in my head, and I'm mad as hell about it, and worried it's contributing to a downturn towards depression (it's a dodgy time of year for me, and other stuff is combining to make my head feel overwhelmed). And it's escalating in my head to CCJs and bailiffs, and a ruined credit rating.
I mean basically, I think they've lied and fobbed me off at every stage. All the reassurances I'd be charged the correct amount, the apologies and seeming understanding when I closed my account cos they'd been so crap, was it all total bullshit?
Nothing they've said they'll do has happened. Everything they've told me has turned out to be utter shite.
What do I do?
Make a complaint obv.
But the options are webform (not keen, as then you have no record of it presumably), or letter. You can't email.
Should I contact trading standards?
Any advice very welcome, if anyone else has dealt with similar. Thanks.
I learn something new every day
Sorry's not a word you hear often!
