Help Amazon echo dot and spotify

[Guineveretoo]

I bought an Echo Dot speaker thing a few months ago, and have actually enjoyed using it to play the radio and stuff via spotify.

I have enjoyed it so much that I have now bought another one for the other room and set it up last night

Both of them are playing the radio fine, but will not play spotify and I can't work out why. Both devices still showed on Spotify but greyed out and with "Playback restricted" next to them.

Googling indicates that it is a known problem, but I haven't found a solution yet. I have messing about with the suggestions I found, and now neither device even appears on Spotify.

I am not very technical - only bought another echo dot because I found it so easy to set up the first one...

 

[Guineveretoo]

i think I might have sorted it, on the one in my sitting room, anyway. I reset it from scratch and it is playing now.

Just about to try the second one...