Sending a tool to the EU for repair

[Pickman's model]

Not sure if this is the right forum but I've a tool I bought in the UK last year I need to send to its manufacturer in Germany for repair. It cost about €145 and although the repair will be free I don't know if I'll need to pay customs charges on its return. Does anyone know?

 

[Spymaster]

I'm pretty sure SpookyFrank is beyond repair and you're probably better off just writing-off your loss and using better quality tools in future.

 

[TopCat]

Christmas tree huggers cannot be fixed.

 

[Teaboy]

Not sure if this is the right forum but I've a tool I bought in the UK last year I need to send to its manufacturer in Germany for repair. It cost about €145 and although the repair will be free I don't know if I'll need to pay customs charges on its return. Does anyone know?

Which manufacturer? Surely they have a UK presence who could manage a warranty repair (I assume its warranty as the repair is free)?

 

[prunus]

Not sure if this is the right forum but I've a tool I bought in the UK last year I need to send to its manufacturer in Germany for repair. It cost about €145 and although the repair will be free I don't know if I'll need to pay customs charges on its return. Does anyone know?

I am pretty sure that if the repair is being done free of charge under warranty then the answer is no. Pretty sure. Certainly that was the rule for repairs done outside the EU when we were it in, so as what we’ve done is shrunken the boundary from all the EU to just our own, logically the same ‘sending outside your customs zone’ rules will apply.

 

[platinumsage]

No, but if Royal Mail or the courier charge you erroneously, you have to pay it and can then claim it back using form BOR286 for RM and C285 for other couriers.

To avoid paying customs duty the shipper should declare a nil value.

More here: Working out the value of your imports

 

[Pickman's model]

No, but if Royal Mail or the courier charge you erroneously, you have to pay it and can then claim it back using form BOR286 for RM and C285 for other couriers.

To avoid paying customs duty the shipper should declare a nil value.

More here: Working out the value of your imports

thank you

 

[Pickman's model]

Which manufacturer? Surely they have a UK presence who could manage a warranty repair (I assume its warranty as the repair is free)?

sadly they don't: brexit

 

[Nivag]

Wouldn't it still be the shop you bought it from responsibility to get it repaired?

 

[Mogden]

Not sure if this is the right forum but I've a tool I bought in the UK last year I need to send to its manufacturer in Germany for repair. It cost about €145 and although the repair will be free I don't know if I'll need to pay customs charges on its return. Does anyone know?

I'm not sure about charges but if you complete a customs form there will be a section where you can declare it as being a repair. I used to have to do this for strobe flashes and other equipment I used to send to the EU and further. It would then flag it as an already purchased/used so probably already paid taxes item. In a sensible world at least!