Returning stuff to Amazon

[baldrick]

Do they always charge for returns even if they've sent you the wrong thing?

Bought some birkies - said they were regular fit on the site, they're actually wide fitting so my feet slide about in them. They're also a bit too big (my fault - i thought size 5 would be ok for size 6 feet, but no) so they're pretty much unwearable.

This is the first time i've actually tried to return something on amazon, and i put the reason for return being 'item not as described' - they won't let me replace them (which would have been my preferred option) as apparently they only do this for stuff which is their fault - it IS their fault, however, so i dunno how they came to that conclusion.

And they want to deduct £6 from the refund to cover postage.

I am really pissed off.

 

[zenie]

Do they have a telephone number so you can speak to a human being?

You're in the right here afaik, they sent the wrong item end of.

 

[Kanda]

Birkenstocks only come in regular or narrow according to their site.

From Birkenstock.co.uk:

Regular or narrow?
Even with foot health sandals the right fit is important. Therefore the Original Birkenstock foot bed is manufactured in two widths. When purchasing your Birkenstock sandals, ensure that you get the correct width.
Birkenstocks are designed to be roomy. When you first try your sandals they might feel big. Most people are fine with a regular fitting, but if your foot moves side to side when you walk and adjusting the strap does not help, a narrow fitting may be more suitable. If you want to check the width of a pair of Birkenstocks you already own, you can tell by inspecting the foot bed where there is a small image of a foot - if it's filled in the shoe is a narrow fitting, and if it's an outline it's regular.
Also all stock codes for narrow fittings end with 3.

 

[baldrick]

really??? shit. i could have sworn it said wide on the box. will have a look later. bugger.

anyone want some cheap birkenstocks?

 

[Boczkowski]

you could always fatten your feet up.

Several pairs of black socks
Lard
etc

 

[Kanda]

In sandals??!!

 

[Boczkowski]

In sandals??!!

yes
in sandals
she is british after all!

 

[bi0boy]

.

 

[joustmaster]

,

 

[Pickman's model]

.

that's a fucking shit way to bump a thread.

 

[bi0boy]

that's a fucking shit way to bump a thread.

That's not how I bumped it. I posted about a CD not realising this was in threads and dreads. Not being able to delete posts is what is shit.

 

[Pickman's model]

That's not how I bumped it. I posted about a CD not realising this was in threads and dreads. Not being able to delete posts is what is shit.

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