Returning a Laptop / Battery issue?

[Throbbing Angel]

Bought a brand new Thinkpad online a couple of days ago and want to know if I can return it under distance selling regs which allows returns in the first fortnight.
Specs: Lenovo ThinkPad X395 Laptop Ryzen 7 Pro 3700U 16GB 512GB SSD 13.3" FHD IPS Touch, Windows 10 Pro, Backlit Keyboard, FP, 3 Year Warranty

Paid through PayPal credit to split it over 4 interest free payments.
Battery life is nothing like what's advertised.
Lenovo and the retailer both stated 14+ hours - I'm getting much, much less than that, less than 7 hours and that is with the following changes to save power:

• Bluetooth off
• Location off
• Keyboard backlight off
• Touch screen disabled
• Microphone off
• Power mode set at Better Battery to reduce usage
• Lenovo Vantage software set to a low fanless mode that throttles the CPU - like a non gaming mode
• Screen brightness at 50-60%

All this means that I can't use it reliably for any length of time when out and about. The reported battery life if I turn any of these things on drops accordingly, sometimes to 2 hours when the battery is around 95% charged. It's like summat from 20 years ago. Outlook, Word or Excel running seem it make it heat up a great deal, even when using small documents/workbooks.

I find this unacceptable. I paid £360 less than the original RRP, but it is still a big wedge [for me] for a new laptop imho.

Obviously I've used the thing to find all this out - I'm within my rights to return this, aren't I?

 

[Saul Goodman]

Yes.

 

[Throbbing Angel]

Cheers. I think I just needed someone else to say it.

 

[Saul Goodman]

You have a minimum of two weeks just to change your mind and return it for no reason. Returning it because its not as described gives you longer.

 

[two sheds]

Not sure how relevant this is but my laptop battery failed so I bought a new battery and that was fuck all use too, I think because the laptop remembered the previous battery level and set the new one at that. So I personally wouldn't just let them give you a new battery.

 

[Throbbing Angel]

Not sure how relevant this is but my laptop battery failed so I bought a new battery and that was fuck all use too, I think because the laptop remembered the previous battery level and set the new one at that. So I personally wouldn't just let them give you a new battery.

The battery isn't one you can just swap out like on older laptops. I like thin and light so it's effectively a sealed unit.

I might just go down the I don't like it route.

 

[Bahnhof Strasse]

Bought a brand new Thinkpad online a couple of days ago and want to know if I can return it under distance selling regs which allows returns in the first fortnight.
Specs: Lenovo ThinkPad X395 Laptop Ryzen 7 Pro 3700U 16GB 512GB SSD 13.3" FHD IPS Touch, Windows 10 Pro, Backlit Keyboard, FP, 3 Year Warranty

Paid through PayPal credit to split it over 4 interest free payments.
Battery life is nothing like what's advertised.
Lenovo and the retailer both stated 14+ hours - I'm getting much, much less than that, less than 7 hours and that is with the following changes to save power:

• Bluetooth off
• Location off
• Keyboard backlight off
• Touch screen disabled
• Microphone off
• Power mode set at Better Battery to reduce usage
• Lenovo Vantage software set to a low fanless mode that throttles the CPU - like a non gaming mode
• Screen brightness at 50-60%

All this means that I can't use it reliably for any length of time when out and about. The reported battery life if I turn any of these things on drops accordingly, sometimes to 2 hours when the battery is around 95% charged. It's like summat from 20 years ago. Outlook, Word or Excel running seem it make it heat up a great deal, even when using small documents/workbooks.

I find this unacceptable. I paid £360 less than the original RRP, but it is still a big wedge [for me] for a new laptop imho.

Obviously I've used the thing to find all this out - I'm within my rights to return this, aren't I?

You are within your rights.

Did you buy it from the Lenovo website? Last year their sales were handled by DigitalRiver, a company whose customer service field of fucks was the most barren I have ever seen when I tried to buy one.

Anyway you should send it back, buying Lenovo is funding ethnic genocide in Western China

 

[Throbbing Angel]

You are within your rights.

Did you buy it from the Lenovo website? Last year their sales were handled by DigitalRiver, a company whose customer service field of fucks was the most barren I have ever seen when I tried to buy one.

Anyway you should send it back, buying Lenovo is funding ethnic genocide in Western China

Cheers Bahnhof Strasse - No it was from Laptop Outlet Direct via their ebay store, because I had a 60quid voucher on top of their discount. I expect to see a message back from them today on eBay, but I can’t bring myself to check now in case it ruins my lunch, because #Aggro.

Didn’t know about them funding anything dodgy in China but will look into that in case they need to go on the list.

 

[Bahnhof Strasse]

Cheers Bahnhof Strasse - No it was from Laptop Outlet Direct via their ebay store, because I had a 60quid voucher on top of their discount. I expect to see a message back from them today on eBay, but I can’t bring myself to check now in case it ruins my lunch, because #Aggro.

Didn’t know about them funding anything dodgy in China but will look into that in case they need to go on the list.

I didn't know they were a Chinese company until they failed to deliver mine, I thought it was something to do with IBM..?

Ended up with a Samsung, to oppress those poor folk in DPRK instead...

 

[Throbbing Angel]

I didn't know they were a Chinese company until they failed to deliver mine, I thought it was something to do with IBM..?

Ended up with a Samsung, to oppress those poor folk in DPRK instead...

IBM sold it's computer business in the early 2000's
! Googles!
2005, to Lenovo, obvs

 

[Throbbing Angel]

Sent it back after much back and forth and evasion on their part, asking me to make videos of the problem etc.

Felt like a delaying tactic to burn through the 14 days.

The claimed best battery life is 14.5 hours. I'd expect at least 9 from that when using a brand new computer like your average users these days.

Images below shows what I was getting when using Word and Edge or Chrome on WiFi.

 

[Throbbing Angel]

Hurray!

 

[farmerbarleymow]

Glad you got that sorted - nowt worse than a shit battery on a laptop or phone.

 

[Throbbing Angel]

Aye. Brand new ThinkPad, though - sheesh.