Help redeem origin product code

[Pickman's model]

so i have an origin product code i would like to redeem but the instructions i have been given don't match what i see on the screen. i went into my a/c and to the redeem product code option there but the fucking thing just goes round and round and never seems to resolve. how i can i sort this out?

 

[Teenage Cthulhu]

EA support are quite good if you do the online chat thingy.

https://help.ea.com/uk/chat/initialize/