One Drive - the day my Mac went mad

[Throbbing Angel]

Ahoy.

I am new to Macs and part of the appeal was that they just work (until they don't of course).

I've had it around 8 months and haven't learned how to do stuff, because I'm past all that and have to do enough of that shit to fix at work on Win10 with colleagues.

Anywho - I had/have two instance of One Drive on my MacBook recently.
Launchpad showed two OD icons and kept throwing an error about this. So I deleted the 'new' icon, sent it to the bin. Now when I try and open OD I get this:


In Finder I have a location called OneDrive, which when I click on that shows me all the files I expect to see but has a message at the top of the window about not finding the OneDrive application (so what the fuck are you showing me?).


I have two questions:

1. What the fuck has/is going on? I haven't installed it twice - why would I !?!
2. How do I fix it?

I'm tagging UnderAnOpenSky and ATOMIC SUPLEX as I know you use Macs and I know UAOS has posted about OneDrive in the past.

 

[a_chap]

I had/have two instance of One Drive on my MacBook recently.

That'll be Two Drive, then

 

[Throbbing Angel]

That'll be Two Drive, then

FFS

 

[farmerbarleymow]

Have you tried Three Drive?

 

[Throbbing Angel]

 

[ATOMIC SUPLEX]

What's One Drive?

 

[Supine]

What's One Drive?

Broken

 

[farmerbarleymow]

What's One Drive?

its the one Throbbing Angel can't get to work.

 

[neonwilderness]

The location in finder is probably just an offline copy of the files if OneDrive isn’t running. Not sure why you have two instances running, but whenever I’ve had issues with it deleting the app from the application folder then reinstalling has usually sorted it.

You can also right click the app and select “show package contents”, in there I think there’s a few options for resetting various things.

 

[Throbbing Angel]

The location in finder is probably just an offline copy of the files if OneDrive isn’t running. Not sure why you have two instances running, but whenever I’ve had issues with it deleting the app from the application folder then reinstalling has usually sorted it.

You can also right click the app and select “show package contents”, in there I think there’s a few options for resetting various things.

Tried the first bit of your post and moved OneDrive to the Bin from Applications. Restarted the Mac. Reinstalled OneDrive from AppStore.

On opening it I get the same Account already connected error. I've closed the app down and now clicking OD from Launchpad doesn't open anything - no error but no OD opening either

ffs

 

[Throbbing Angel]

The location in finder is probably just an offline copy of the files if OneDrive isn’t running. Not sure why you have two instances running, but whenever I’ve had issues with it deleting the app from the application folder then reinstalling has usually sorted it.

You can also right click the app and select “show package contents”, in there I think there’s a few options for resetting various things.

Couldn't find any options for resetting anything in 'show package contents' or in Get Info

I still have a OneDrive folder at Macintosh HD>User>myUserName>OneDrive despite having deleted the app...is this the issue when I reinstall it?
Is it trying to create this OD folder but there's already one there, hence the Account Already Connected error pop-up???

It seems logical, but, y'know, computers (that don't have a sensible filesystem).

 

[ska invita]

I am new to Macs and part of the appeal was that they just work

ArggghH! Im triggered by this

 

[ATOMIC SUPLEX]

Whenever I have had a problem with my mac I just called the mac helpline thing (or emailed or filled in a form or something) with my user ID and they have phoned me back and sorted it out quite quickly.

 

[Throbbing Angel]

Whenever I have had a problem with my mac I just called the mac helpline thing (or emailed or filled in a form or something) with my user ID and they have phoned me back and sorted it out quite quickly.

I don't pay for AppleCare so my support has ended - I think you get 90 days when you buy a device and I've reached and breached that.

Are you saying that if I click GET SUPPORT in the screenshot below they'll assist me for nowt, ATOMIC SUPLEX ??

 

[ATOMIC SUPLEX]

I don't pay for AppleCare so my support has ended - I think you get 90 days when you buy a device and I've reached and breached that.

Are you saying that if I click GET SUPPORT in the screenshot below they'll assist me for nowt, ATOMIC SUPLEX ??

View attachment 353712

I've never paid for apple support in any way shape or form. As long as you have registered your apple ID you can get support yes.
I have had support for a second hand laptop I bought years ago.
I can't remember how I got in touch with them, so it must have been quite easy. I did it about four times maybe? First time they called me back in minutes. I have also had help back from email, but my first port of call is just to go to their help web page thing. See what other users are saying.

 

[neonwilderness]

Couldn't find any options for resetting anything in 'show package contents' or in Get Info

Try "Show package content" then go into the Resources folder and open ResetOneDriveApp

A quick Google suggests that you might have installed it twice (once via the App Store and once via Microsoft's website) which could be the issue. So try removing one (or both) first?

 

[pogofish]

ime, compared to the PC, One Drive on a Mac works beautifully. Apart from losing sync between devices once, which puzzled everyone and apparently was due to network permissions, the Mac version works perfectly but with the PC, I am forever having to sign-in to online management on the Mac to stop Onedrive from swallowing my PC's SSD..!

 

[ATOMIC SUPLEX]

So what is this one drive thing for? What does it do? I have several Macs, but I don't think I have ever noticed it, let alone use it.

 

[pogofish]

Online storage/sharing and transfer between devices/locations are my main uses for it. Once set-up/working, it works like another drive in File Manager/Finder.

If you have iCloud, you probably won't need it but a 2tb online drive on the work network has all sorts of usefulness.

I've got a personal one as well, which is much smaller in the free version but personally, Google Drive does that job fine, with more space.

 

[Throbbing Angel]

ime, compared to the PC, One Drive on a Mac works beautifully. Apart from losing sync between devices once, which puzzled everyone and apparently was due to network permissions, the Mac version works perfectly but with the PC, I am forever having to sign-in to online management on the Mac to stop Onedrive from swallowing my PC's SSD..!

Same here until day before yesterday. No idea what's happened or how two version got into the machine. Both removed now. But reinstalling doesn't work as I get the error I mentioned above.

So what is this one drive thing for? What does it do? I have several Macs, but I don't think I have ever noticed it, let alone use it.

Microsoft's version of iCloud. I get 1tb of storage with my office subscription.

Online storage/sharing and transfer between devices/locations are my main uses for it. Once set-up/working, it works like another drive in File Manager/Finder.

If you have iCloud, you probably won't need it but a 2tb online drive on the work network has all sorts of usefulness.

I've got a personal one as well, which is much smaller in the free version but personally, Google Drive does that job fine, with more space.

^^this^^

I'll try what neonwilderness suggests after I've reinstalled it again. If that won't work I'll contact Apple tomorrow as ATOMIC SUPLEX mentioned.

Have fired up the ThinkPad, the iPad, my phone and it's working as it should across all those and new files and folders are appearing and syncing as they should.

 

[ATOMIC SUPLEX]

Microsoft's version of iCloud. I get 1tb of storage with my office subscription.

Oh I assumed it was a mac thing as they were asking mac users about it. I doubt mac support will give support for a non mac thing.
I would ask what icloud is too (as I never saw or used that either) but Pogo says it's like google drive. Google drive suits me fine because that's what people generally share with at work, and I also switch from macs to android. I have a few word docs etc that are always on the go on google docs.

 

[pogofish]

There is a Mac version of One Drive, so there should be some sort of support but for that, I go to the Work IT people - which usually gets me treated like some kind of leper..!

I did at one point have work and personal OneDrives on one of my machines - that turned out to be unwise but it was easy enough to remove the personal version and just use the rather clunky web-based interface on the odd occasion. This is where having most personal stuff on Google Drive turned-out to be the better strategy.

They all have a few bells and whistles/app integration etc that supposedly makes them "better" than each other but for just storage/shifting files/folders about, without being tied to specific apps/packages they all do much the same thing. The work One Drive also has the best backup support if the worst happens.

 

[pogofish]

The location in finder is probably just an offline copy of the files if OneDrive isn’t running.

One thing I did pick-up is that for Macs, the One Drive default setting is not to store an offline copy on your machine but for PCs, its the opposite and you can't reset it from the File Manager - you need to log in to the web-based interface and switch-off sharing for each folder individually. Then it deletes the PC files (over a couple of hours!, not straight away!) but keeps the online copy. Major pain in the ass..! Also the reason (along with performance drops etc) that I'd avoided using Microsoft online storage from well before One Drive came along.

 

[souljacker]

Throbbing Angel it should be as simple as chucking the app in the bin. Are you sure you don't still have the second instance installed in Applications?

 

[neonwilderness]

One thing I did pick-up is that for Macs, the One Drive default setting is not to store an offline copy on your machine but for PCs, its the opposite and you can't reset it from the File Manager - you need to log in to the web-based interface and switch-off sharing for each folder in that. Then it deletes the PC files but keeps the online copy. Major pain in the ass..!

I use the offline files feature, so it does store some stuff but only as you need it. I only use OneDrive for work stuff as it works well with Sharepoint, but I don't want all of that downloading/updating every time I turn it on

 

[pogofish]

Yes, Docs on Sharepoint are fine as they don't take up a great deal of space but when it is large folders of images, the last thing I want is them coming back when I have another load to work-on!

 

[Throbbing Angel]

Throbbing Angel it should be as simple as chucking the app in the bin. Are you sure you don't still have the second instance installed in Applications?

I agree, it should be.

I'm positive it isn't installed.

I have a Location called OneDrive which I assume is a local folder with all the files in or links to those that aren't downloaded. When I click on that I get the message in the image in the OP about OneDrive not being found.

 

[UnderOpenSky]

Sorry, I know you tagged me, but I'm anything but a Mac user. Any posts of mine you've seen are me getting very frustrated with them when I have to support them for work. I do know that One Drive is no where near as slick on a Mac as in Windows from a very frustrating afternoon where the boss told me to do something, which ultimately turned out not to be possible.

With my very limited knowledge I'd try and remove all traces of OneDrive from your Mac and start again.

 

[Throbbing Angel]

Sorry, I know you tagged me, but I'm anything but a Mac user. Any posts of mine you've seen are me getting very frustrated with them when I have to support them for work. I do know that One Drive is no where near as slick on a Mac as in Windows from a very frustrating afternoon where the boss told me to do something, which ultimately turned out not to be possible.

With my very limited knowledge I'd try and remove all traces of OneDrive from your Mac and start again.

Ah, no worries, cheers

 

[Throbbing Angel]

Sorted.

Thanks for mentioning being able to contact Support ATOMIC SUPLEX

It took 4 agents but they fixed it and I now understand the Mac ecosystem better.