Itil

[ChrisFilter]

I've just been courted by a director at my company for a really, really big role and it's all based upon ITIL compliance..

Anyone ever done anything related to ITIL that might have some thoughts?

 

[Red Faction]

please, what is itil
i feel i must ask you chris
because i know not

 

[ChrisFilter]

Information Technology Infrastructure Library

Set of best-practice documents and standards that IT service companies can adhere to in order to state that they're ITIL compliant. I suppose it's kinda like being an ABTA travel agent, though in it's infancy.

 

[filthygypsy]

ITIL = common sense. I looked at ITIL last year and it basically just stated the obvious stuff id been doing for 12 years anyway. But, some companies like it as a "standard". The idea behind ITIL is that you can use which bits you like, but most companies do the stuff they recommend anyway without really knowing it.

 

[MooChild]

Change management, Problem management, Incident management, Release management, Configuration management, Change management etc are all component parts of ITIL.

Basically it is common sense, Lots of similar Incidents form a Problem, the Problem is fixed with a Change, which should stop the incidents.

I think its also really good for creating layers of middle management, as you need a problem manager, change manager, incident manager etc...

It's horribly dull, but makes a lot of sense in IT.

 

[fractionMan]

I hear it all the time. I think we're compliant. Supposedly.

 

[fractionMan]

It's mmmmmmmmmmanagement!

Yeuach

 

[Kanda]

ISO9000 for IT. Load of bollocks as MooChild said.

Just think Chris... you wanted to leave a week ago

 

[maximilian ping]

itil
itila
italu
itilatum
itilatus
itils

thats all i know chris, sorry

 

[ChrisFilter]

Just think Chris... you wanted to leave a week ago

Yep, nice, payrise then promotion.

I checked out the salaries for ITIL service desk manager on Jobserve.. son of a bitch!

 

[suzee blue cheese]

I was sent on an ITIL Foundation course a few months ago. It's a set of standards much as Prince is a set of standards for Project Management as far as I can make out.

Edited to say a lot of jobs seem to require some kind of ITIL qual as basic. It isn't hard, you might as well go for it..

 

[Pingu]

I've just been courted by a director at my company for a really, really big role and it's all based upon ITIL compliance..

Anyone ever done anything related to ITIL that might have some thoughts?

waddya wanna know

foundation cert is a piece of piss the full one is a bit harder.. but inly cos you sometimes have to throw away common sense and answer in the ITIL way...

I am ITIL certified at practioner and manager levels.

its helped a fair bit when working with diff organisations in so much as you already know the basis of why they do things a certain way

 

[ChrisFilter]

It all looks pretty straightforward. And it pays good money, so might as well accept job offer! Lots of boring training courses though.