Help chromebook problem - can't sign in

[Pickman's model]

so mrs model and i have a chromebook. we have used it for several years, it's worked fine. and then last night our google passwords didn't work. i reset my password and recovered my account. no luck. mrs model did the same. no luck. we've tried today. no luck. looked on the google help and it's as much use as cressida dick at a murder scene. any suggestions much appreciated.

 

[spudulike]

Perhaps your keyboard is failing. It could be only one key but if you both have that character in your password then it won't unlock. Anyone split a sugary drink on it?

 

[Pickman's model]

Perhaps your keyboard is failing. It could be only one key but if you both have that character in your password then it won't unlock. Anyone split a sugary drink on it?

it's not that, there's a reveal bit so you can see what you've typed and it showed my complete password

 

[74drew]

Try a hard reset then set it up again.

Hard reset your Chromebook​

For most Chromebooks, follow the steps below:

1. Turn off your Chromebook.
2. Press and hold Refresh
   
   + tap Power
   
   .
3. When your Chromebook starts up, release Refresh
   
   .

 

[Saul Goodman]

Might help... Chromebook users can’t sign in, here’s the fix

 

[cybershot]

Can you sign into your google services on another device with the same password?

 

[Pickman's model]

Can you sign into your google services on another device with the same password?

Yes

 

[Pickman's model]

Try a hard reset then set it up again.

Hard reset your Chromebook​

For most Chromebooks, follow the steps below:

1. Turn off your Chromebook.
2. Press and hold Refresh
   
   + tap Power
   
   .
3. When your Chromebook starts up, release Refresh
   
   .

Think that's what I'll have to do

 

[74drew]

Try a hard reset then set it up again.

Hard reset your Chromebook​

For most Chromebooks, follow the steps below:

1. Turn off your Chromebook.
2. Press and hold Refresh
   
   + tap Power
   
   .
3. When your Chromebook starts up, release Refresh
   
   .

If that doesn't work do this. You'll lose all your local files.

Factory reset your Chromebook​

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash
   
   Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account that you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

 

[Pickman's model]

If that doesn't work do this. You'll lose all your local files.

Factory reset your Chromebook​

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash
   
   Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account that you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

Cheers - tbh it's just used for streaming TV so nothing on there we'll miss

 

[editor]

Cheers - tbh it's just used for streaming TV so nothing on there we'll miss

You're not alone - there's been a problem with the latest version of ChromeOS.

If you are one of the unlucky ones and you’ve installed the broken update, you’re probably wondering how to regain access to your Chromebook. Well, you aren’t going to like the answer. I did receive a message from one user that said he was able to log into his Chromebook with another Google account as a secondary login. This will work if you are okay working from a different account temporarily while Google irons out a fix. If not, it appears that the only way to repair our Chromebook is to do a powerwash and revert back to the bug-free version of Chrome OS. You can do this by creating a recovery image for your specific model using the Chrome OS Recovery tool. You’ll need another device and an 8GB or larger flash drive.to do this. To learn more about using the Recovery Tool, check out our how-to video.

Don’t take that update! Latest Chrome OS version locks users out of Chromebooks

It has been less than a week since Google re-rolled out version 91.0.4472.147 of Chrome OS. When the incremental version was initially released, it contained a CPU-crippling bug that left many devices all but useless with processing power maxed out at 100% for no explicable reason. As critical...

chromeunboxed.com

 

[editor]

And here's what caused it:

Google messed up all those Chromebooks yesterday because of a single typo

A fix has rolled out

www.androidpolice.com

 

[Saul Goodman]

And here's what caused it:

Google messed up all those Chromebooks yesterday because of a single typo

A fix has rolled out

www.androidpolice.com

Google messed up all those Chromebooks yesterday because of a single typo.
.
.
We're not sure how this major bug slipped pass three developer channels and into Stable