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iPhone - My Review

paolo

Well-Known Member
OK, here we go... this review is based on what I use a phone for. So I've not covered things like the camera, which I will never use. I've also not gone into the whole subject of downloadable applications - the only types I've ever installed on my Nokia are already preinstalled on the iPhone. But the review is otherwise intended to be objective.


Physical Device

The iPhone certainly can't claim to be small - but it is slim. Not quite as slim as an iPod touch, but almost the exact same depth as the Nokia 6300, which is generally regarded to be one of the slimmer phones on the market.

Held in the hand, the iPhone feels a little too big - although this is inevitably the price to pay for the impressive 480 x 320 display. The Nokia's LCD, at 320 x 240, is one of better handsets for display capability, and yet - with half the screen space of the iPhone - it pales in comparison.

Like the iPod, the headphone socket is at the top - meaning that the device stays 'the right way up' when you put it in a pocket. But, as has been noted in most reviews, the socket recess is narrow - precluding the use of many existing 3rd party headphones. Adaptors are available, and it's likely the accessory manufacturers will re-engineer their plugs to fit the iPhone.

On the opposite side from the headphone socket, is a simple on/off switch. This combines with a slide-to-unlock UI on the screen, to prevent accidental use.

Although my use has been limited to just 24 hours it hasn't picked up any scratches - unlike the first iPod Nano, which could be scratched with a fingernail.


User Interface

Unless you've been living under a rock, you'll know that this is a key selling feature of the iPhone. But is it merely a novelty? The short answer: No. Scrolling and zooming is not only infinitely easier than using buttons, but also much much faster. Operations like diagonal scrolling, stop being a dull game of up a bit, side ways a bit. Zooming is not only intuitive, with the pinching movement, but also much more accurate - gone are the fixed zoom levels that are often either too close or too far, when one is navigating things like maps.

The touch user interface is a genuine time saver. You get to do more of what you are actually trying to do, much more quickly.

Typing! Ah, now that was something that raised a few eyebrows when first said there would be no keyboard. Surprisingly, it's better than one might imagine. Much of this is thanks to the auto-correct. Providing you hit the right number of letters for a word, the iPhone generally guesses the right thing, first time. Don't be fooled into thinking this is just like T9 - it is far better. No more "fancy a riot", when actually you mean "pint". :)

When it's things that aren't 'words', such a urls, typing speed slows down. It's still way superior to a numeric keypad, but more hit and miss, I suspect, than using a full keyboard like the one on the Blackberry.

Possibly the least fun thing is password entry. Although the letters still light up in the keyboard, the visible text entry is - not unreasonably - masked as blobs rather than actual characters, making it a careful game of hover-and-dab, to get the right key.

Other niggles, for me: Hitting return when I want delete - just adding to the mistake I've already made.


The Phone

There's not a lot to say here yet. It works. A giant on screen keyboard means that manual dialling is error free, and the contacts list is incredibly quick to navigate. If you get a lot of voicemail, the visual voicemail feature will come in handy - the ability to see your voicemails as a list to choose from.

And, as well as being able to cherry pick the message you actually want to hear, you can stop, rewind, replay, just by dragging a slider. This comes into it's own when someone has left a tediously long message, with one key bit of information right in the middle of it.

Also, there is call merge, making it very easy to set up three way calls. You can merge calls regardless of whether they are incoming or outbound. It's not something I'm likely to use myself mind.

Whilst a call is active, the rest of the iPhone functionality is still there. You won't risk dropping a call, as you try to fish something out that you need whilst staying on the line.


Texting

In common with the Nokia - but not all phones - messages can be sent as 'fire and forget'. You can immediately carry on doing other things, without waiting for the actual send to happen.

Also there's threaded text conversations. It certainly looks cute, although how much of productivity benefit it is questionable. This is probably more of a fun factor thing than anything else.

But it goes rapidly downhill from here. There's no MMS. It's not something either me or my friends ever use, but if you want it, sorry, it's not there. And there's more - or perhaps I mean less. You can't send messages to multiple recipients. And you can't work around it. Not only is there no cut and paste, there is no ability to forward messages - whether they are ones you have received or sent.

All in all, the text features are ridiculously basic. How Apple managed to get this so wrong, is hard to fathom when you see all the other things it does so well. And it's not even as if it's a niche feature like diary management. Current owners can only hope that Apple sorts this out in a future software update. Until then, there will be occasions when - for a given task - the iPhone will be a thing of loathing.


Email

I'm a gmail user, so Google's recent addition of IMAP functionality fits very well with mobile email use. It took a minute or so to set up, and then I had my inbox on screen. It also supports the gmail tags, as pseudo-folders, but other gmail specific features, such as 'mark as spam' are missing - due to it being a generic mail client rather than google specific. The regular gmail web client can also be used, and there those features are present, as you would expect.

Down on the tube, with no reception, I thought ahh, IMAP... I bet email is now out of the question. But, to my surprise, the inbox was not only all there, but I could open and read the messages too. Clearly there is cacheing going on, and it's seamless.

Again, the touch UI really adds some value here. Sifting through big inboxes is a snap. No click click click scrolling - just fly through to the message you want, if you don't want to do a typed search.
 
sorry, title of thread shouldn't have had "Part 1" in... because the 2nd part is going to follow right here! :)
 
Browser

Although it's touted as being the first to do full, real, web pages, Opera Mini 4 isn't far behind on this front. But again, the touch UI brings it to life. Zooming and scrolling means you can navigate complex pages in orders of magnitude faster than Opera.

There's some irritations in the browser. It often refetches a page, when you'd expect it to use a cached version - such as when you go 'back'. Opera Mini is way faster here, neatly sliding the previous page into view.

Other things: Safari can crash. It's done it twice to me, in 24 hours. Admittedly I was pushing it - attempting to view a full 8megapixel jpeg on flickr. But that's no excuse. It shouldn't crash. The only 'upside' (is it an upside?) is that the it's only Safari that crashes - everything else is alive and there is no temporary lock up.

Now the 64 million dollar question... is it crippled by the lack of 3G? On EDGE, it's reasonably snappy. The main page of the urban forums loads in about 10 seconds or less, and threads load a little faster than that. It's easily comparable with Opera Mini running over EDGE.

On GPRS, things slow down. I've not yet been able to properly benchmark this, but gut feel so far suggest it's half the speed. Some sites still seem usable - urban forums is ok-ish. But here I suspect that Opera Mini will win by a margin, thanks to it's proxying system - pages are assembled by an intermediate server, and sent to the phone as a single datastream.

This enables several things: One, it removes the compounded latency in retrieving lots of page objects. It also facilitates compression, and smart management of images to reduce the payload. All in all, the foundation of Opera Mini is smarter than simply putting a full browser on a handheld device. Another point to note is that you can't turn off images in Safari. (There's an oddity here - for some reason images are ultra compressed, with JPEG artefacts showing up where the source image has none. How or why it's doing this, without a proxy, is beyond me).

Some of render wait is offset by the UI. Whilst pages are swift on Opera Mini, navigating them - particularly version 4 with zooming - is awkward and therefore slow. So, at the moment - when it comes to GPRS browsing - I'm only half convinced by either solution. Maybe, with more use, I'll get a better feel for which is better.

Obviously WiFi browsing is fine, but there's an extra hit on battery for this.

More on connectivity later...


iPod

This is largely what you expect, with the added magic of the touch UI. Tunes are automatically faded out when the phone rings. The coverflow feature, showing album covers in a 'rifflable' form, is cute. Over on iTunes, things aren't quite as straightforward as before - having to manually add things to a playlist, rather than just using the checkboxes, is an irritation, albeit a small one.


Google Maps

This is a big leap over the standard Google maps application that you can download for other phones. Functionally it's identical, but the zooming, scrolling and display size make it massively more usable. Even on GPRS, I could manually locate specific streets, incredibly quickly. Doing the same on the Nokia, even with it's 320x240 display, on the other hand, is tedious. Left a bit, up a bit. Zoom in. Oh. too close. Zoom out. Lost the detail I needed.

The iPhone implementation is, in comparison, simply a joy.


Video

Firstly You Tube. Well, I was skeptical. I'm not particularly interested in roller skating dogs, or chinese students miming to East 17, and besides expected it to be a tediously slow affair over EDGE. But, surprisingly, it works - with very little delay at all. Some people will love this I think, but probably not me.

Now, video loaded up from a PC. I took (sensitive readers might want to look away now)... a full episode of Top Gear. Converted it for the phone, and synced it via iTunes. Although the iPhone display is stupidly small by tv-watching standards, the resolution - horizontally at least - is heading towards full broadcast standard definition. And so the video quality utterly shines. I can see myself using this on my commute. If nothing else, I can temporarily forget about ropey EDGE coverage... which brings me on to...


Connectivity - GPRS, EDGE, WiFi

So, if GPRS browsing is slow, EDGE very usable, and WiFi predictably excellent, what will you actually get?

If the leaked plans I've seen are correct, O2 will have so far upgraded about 3000 cells for EDGE. Out and about in London, coverage is generally good. Not excellent mind. Perhaps 80% during my walk around town today. Out of town though it's incredibly patchy right now, in my experience. On my long daily commute, I'm seeing new cells light up with EDGE every day, but there are vast tracts where it's still GPRS. An unofficial source is saying that O2 will be up to 40% coverage by Christmas, and 90% in a year.

If you are usually in areas that don't have EDGE yet, you *might* still like the browsing, but you really need to try it out on sites you regularly go to, before you buy. If you don't have a regular hangout, and just want general surfing, GPRS is likely to be very painful.

O2 have tried to mitigate, with the free access to 7500 Cloud Hotspots. So does this work in practice. Nowhere near as well as it could, and for one very silly reason. The Cloud website cannot show you hotspots on a map. If you want to find a hotspot quickly, on the move, it's as good as impossible unless you already know where one is. This is an appalling omission by The Cloud.

For City of London workers though, there is something that sounds incredible. 90% WiFi coverage. Does it work? My starting point was Bank. Outside the Old Lady, it lit up immediately. After a one-off entry of my phone number to authenticate on the cloud web site, the iPhone would now auto connect to the Cloud. Off down threadneedle street, all good.

Now backtracking towards monument, still browsing. Now let's test it a bit more: Off down a side street. Still connected. Finally, down an alley, it did indeed vanish. So far, very impressive. But, back on the main road towards Monument, it went - coming back in patches. Very usable if you aren't moving, but less so if you want to walk and surf. Overall, perhaps not as good as the Cloud suggest, but still impressive.


Summary: So, is it a keeper?

It's certainly got it's flaws. The text messaging 'holes' are stupid. The connectivity from O2 has issues right now. The Cloud really aren't helping anyone use their service. And it's gobsmackingly expensive. The 'real' cost of the phone is somewhere north of five hundred quid, with the extra - over the 269 retail cost - buried into the O2 tariff.

But the touch user interface is something else. It's not a novelty feature. It's not just a pretty face. It's absolutely and utterly the right way to use a handheld device. Almost every task becomes quicker. Not a little bit quicker. Not even just "twice as quick". The orders of maginitude are incredible. And, of course, if you do want a pretty face, you've definitely got it in the iPhone.

And when you've got the connectivity, the browsing experience is unreal. It really leaves other mobile browsers for dead. Again, this isn't "twice as good". It's just on another level completely.

So, for me, it's a keeper. It's flawed, but I just can't go back now. It's not for everyone, but it's definitely for me.
 
kropotkin said:
paolo: the editor is going to shit his pants with rage at that review :D

Naaah... he'll probably just requote the various flaws I've found back at me, then call me a moron. ;)
 
kropotkin said:
paolo: the editor is going to shit his pants with rage at that review :D
LOL! Yeah and then bang on about the Treo for half a year! Heh...

Going by the iPod Touch I used yesterday I think the review is spot on in terms of the interface. Was just thinking about the typing and even while drunk it was still very cool and easy. There really wasn't any mental hurdle to jump because there weren't any 'real' buttons. It just wasn't an issue...

If Apple are clever they've been reading the reviews and the comments about the flaws very carefully. iPhone 2.0 should be interesting if only to see what they fix.
 
Top post Paulo.

I'll be sticking with my SE K800i cause I love the camera, and the radio and a few other little things but there's no doubt the iphone has changed the game, and i don't rule out 2.0 when it comes.

I think they screwed up the texting because it's an American device and people don't tend to text over there as much as we do.
 
hendo said:
Top post Paulo.

I'll be sticking with my SE K800i cause I love the camera, and the radio and a few other little things but there's no doubt the iphone has changed the game, and i don't rule out 2.0 when it comes.

I think they screwed up the texting because it's an American device and people don't tend to text over there as much as we do.

Thanks Hendo - it took a fair time to write, so I'm glad someone found it useful. :)

I never really got on with the Sony Ericsson I tried, so I went back to Nokia... the old S40 OS that is, not Symbian, which I really don't get on with at all. Quite a few friends love their Sony Ericssons though. And indeed, the K800i camera seems outstanding. I've seen a "just for fun" head-to-head comparison of K800i vs SLR+Kit lens, by a guy who normally does full on lens reviews, and the results were astonishing.

Your hypothesis about the reason for the texting omissions could well be right. Thankfully I rarely have the need to mass-text, and hopefully they will get this sorted. There's a few more niggles I'm discovering, but I'll save those for an "update" review in a week or two.
 
paolo999 said:
The touch user interface is a genuine time saver. You get to do more of what you are actually trying to do, much more quickly.
Quicker than on a Palm? No chance.

Hard keys are way faster than any virtual ones, no matter how pretty. It's the iPhone's biggest flaw, IMO.

Good review though. Cheers for posting it up.
 
I still think it is a yuppies phone and a neophiles at least. It sounds shite but its biggest selling point is the HCI.
 
kropotkin said:
paolo: the editor is going to shit his pants with rage at that review :D
Far from it, actually - I've just PMd him to ask if he doesn't mind me reproducing it in the urban 'tech' section and I've also offered to sort out getting it used elsewhere so he can earn some $$$ for his excellent review.
 
editor said:
Quicker than on a Palm? No chance.

Hard keys are way faster than any virtual ones, no matter how pretty. It's the iPhone's biggest flaw, IMO.

Good review though. Cheers for posting it up.

Ah yes - I think I was meaning more the overall navigation - a full set of hard keys are indeed way better for typing.
 
paolo999 said:
Ah yes - I think I was meaning more the overall navigation - a full set of hard keys are indeed way better for typing.
My Sony Clie - a device that was streets ahead of the iPhone in terms of innovation when it came out - has a virtual keyboard and I quickly learnt how horrible they are.

Even with Apple's clever interface, touching a screen with no tactile feedback is a horrible and unsatisfying experience for anything but the shortest of uses.
 
editor said:
My Sony Clie - a device that was streets ahead of the iPhone in terms of innovation when it came out - has a virtual keyboard and I quickly learnt how horrible they are.

Even with Apple's clever interface, touching a screen with no tactile feedback is a horrible and unsatisfying experience for anything but the shortest of uses.

It definitely can't compete with physical keys, but it is surprisingly good all things considered. When Apple first announced this, I though uh-oh... it's really not going to work - but it does. It's the auto-correct that rescues it.

Anyone used to a full keyboard won't like it, for sure - however there's a bunch of other reasons the iPhone would seriously disappoint people who have a more 'serious' handset such as a Blackberry or Treo. Nonetheless both of those would seriously benefit from having the more general touch UI added.
 
paolo999 said:
Nonetheless both of those would seriously benefit from having the more general touch UI added.
How, exactly? I can open programs quicker with my Treo (I can assign hardkeys to any program I like). I can dial contacts quicker (by clicking on a photo, typing in their initials, starting to type in their name or assigning a hotkey.)

I don't have to piss about scrolling around and I don't have to turn the screen on to hit a hotkey.

If you're a fan of purdy eye candy fluff, then the iPhone has the Treo beat for sure, but for sheer get-on-with-it phone functionality, there's no competition.
 
you are all nuts. its a just a fucking phone.

*wanders down a very long and winding track, muttering at the insanity of the modern world*
 
grubby local said:
you are all nuts. its a just a fucking phone.
No way dude!

When you buy an iPhone it's such a magical and special experience that the shop staff will cheer you and high-five you!

Because you're iWorth it! High end consumerism should be applauded, maaaan!
 
grubby local said:
you are all nuts. its a just a fucking phone.

*wanders down a very long and winding track, muttering at the insanity of the modern world*


I'll take a wander with you ;)
 
I'm going to do some more testing... this time, trying to find more of the "break" points (e.g. lobbing massive PDFs, Spreadsheets etc at it, via email).

If anyone's got anything other ideas for 'limits testing', fire away.
 
paolo999 said:
I'm going to do some more testing... this time, trying to find more of the "break" points (e.g. lobbing massive PDFs, Spreadsheets etc at it, via email).

If anyone's got anything other ideas for 'limits testing', fire away.


Does it still work if you drop a brick on it or drop it down the loo?
 
paolo999 said:
I'm going to do some more testing... this time, trying to find more of the "break" points (e.g. lobbing massive PDFs, Spreadsheets etc at it, via email).

If anyone's got anything other ideas for 'limits testing', fire away.

How about something simple like writing a 300 word email?
 
paolo999 said:
I'm going to do some more testing... this time, trying to find more of the "break" points (e.g. lobbing massive PDFs, Spreadsheets etc at it, via email).

If anyone's got anything other ideas for 'limits testing', fire away.
But why? Surely the real test should be: "does it do all the things that I need it to do?"

For me the iPhone's already failed because it can't do cut'n'paste, video, MMS or send text out to more than one person, so I couldn't care it it's able to download a 12 zillion megabyte PDF. How often will you need to do that?

Surely the real test should be everyday things like the ability to make calls easily, find contacts, send emails from multiple accounts, deal with SMS messages, sync calendars and maybe read and edit Word/Excel documents?
 
editor said:
Even with Apple's clever interface, touching a screen with no tactile feedback is a horrible and unsatisfying experience for anything but the shortest of uses.

Can't find the original article I read this week, but this'll do for now:

Nokia have developed a tactile response touch screen display, which Apple should be hankering after, if not working on one themselves.
 
editor said:
But why? Surely the real test should be: "does it do all the things that I need it to do?"

For me the iPhone's already failed because it can't do cut'n'paste, video, MMS or send text out to more than one person, so I couldn't care it it's able to download a 12 zillion megabyte PDF. How often will you need to do that?

Surely the real test should be everyday things like the ability to make calls easily, find contacts, send emails from multiple accounts, deal with SMS messages, sync calendars and maybe read and edit Word/Excel documents?

Sure - I'm just heading into geek curiosity now. ;)
 
I can't help thinking that someone in the money department hasn't had influence in some of these glaring basic flaws.

Not even being able to forward a text you've already sent? No multiple recipients? Come on, please. There's already been two firmware updates I think - these things are simple software updates.

Makes you assume that these things are purposefully disabled for the next model so that you'll upgrade.

The iPhone was ready to go in January, which must mean that the next model will be ready to ship in the spring of next year.

Maybe with GPS and 3G, whatever, but they need to sell extra functionality so that the early adopters upgrade - we all know how the iPod went.
 
Hmmm, I think I've forwarded a text about twice this year so far, and I only send multi texts on two days, Xmas day and New Years Eve...
 
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